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All 1 Mollington hotels »

Brook Mollington Banastre Hotel & Spa

4.0 of 5
Parkgate Road, Mollington CH1 6NN, England
Hotel amenities
Ranked #1 of 1 hotels in Mollington
3.0 of 5 stars 223 Reviews
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223 reviews from our community

What travellers say about this hotel
  • Swimming pool(8)
  • Family room(6)
  • Best Western(6)
  • Very good(5)
  • Staff were friendly(4)
  • Next morning(4)
  • Evening meals(3)
  • First impressions(3)
Traveller rating
    52
    61
    34
    43
    33
Only show reviews for Family (41) | Couples (105) | Business (17)
Date Rating
duney
Wirral, United Kingdom
Reviewer
3 reviews
5 helpful votes
5 of 5 stars Reviewed 4 February 2012

I cannot comment on the actual Hotel as we didn't stay overnight, my friend and I had a selection of treatments at the Elemis spa with Sam the beautician and I can honestly say it was the best facial I have ever had and I have had a few! the hot stone massage divine and the best head massage since... More

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tom_benj
Alcester, United Kingdom
Senior Contributor
22 reviews
10 helpful votes
2 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

For work I require the internet so i only book hotels with free wireless internet access in the rooms which is why I plumped for the Brook Mollington as below is the listing on the Hotels.com website: Room details: 1 double Flat-panel television. Complimentary wireless Internet access. Ensuite bathroom. Bath amenities include hair dryer and complimentary toiletries. Iron/ironing board and... More

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whisperinbob
Wolverhampton, United Kingdom
1 review
3 of 5 stars Reviewed 3 February 2012

The hotel is tired and in need of some TLC. The rooms are cheaply furnished and have tasteless, neutral decor. We stayed for one night after a party which was held in the function room. This was also tired and badly furnished. The owners need to shut for a full refurbishment and bring the hotel up to modern standards or... More

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Paulo V
Lisbon, Portugal
Reviewer
3 reviews
2 of 5 stars Reviewed 3 February 2012

This hotel is old and shows. The rooms are clumsy, disappointing, without any attempt to charm you (but they were clean). Avoid if you can. More

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331vic
Liverpool, United Kingdom
1 review
1 helpful vote
1 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

I have never written a review on a hotel before but i feel it is important you listen to what i have to say. I booked this hotel for a spa day through spabreak.com. I feel completely ripped off. The hotel is completely run down, with very basic facilities. The spa itself run by one woman who is completely overworked.... More

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Emily B
Whitby, United Kingdom
1 review
2 of 5 stars Reviewed 29 January 2012

We booked a dinner, bed and breakfast break which included tickets for Chester Zoo. The rate was attractive and the reception staff very friendly. There was an old tissue packet filled with cigarette ends in the dresser drawer, no toilet paper and the food was unpalatable slop. The pool facilities are ok but the pool temperature was absolutely freezing. My... More

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GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review
30 January 2012

Dear Emily B, Thank you for taking the time to put your comments on the site. May I take this oppurtunity to apologise that your recent stay did not meet with your expectations. I have investigated the issues raised by you and put into motion procedures to avoid any re-occurence. The team in the kitchen have been notified of your... More

2Magh
Preston, United Kingdom
1 review
5 of 5 stars Reviewed 28 January 2012

We visited the hotel with our family from Wales for NYE. Having read all the reviews about the hotel we were a bit sceptical about our stay. On arrival we were welcomed by the what looked like the hotel team and a foreign genleman very proffessionally checked us in and explained the entire evening to us in detail from this... More

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GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review
30 January 2012

Dear 2Magh Thank you for your positive feedback regarding your stay on New Years Eve. My staff and I are delighted that you enjoyed your stay and we look forward to welcoming you again this new year. Kind regards G Gourishankar More

stephanddex
liverpool
Contributor
20 reviews
12 helpful votes
5 of 5 stars Reviewed 22 January 2012

This review is based soley on the spa. I had a facial which was lovely and the girl tailored what she did to suit my skin type, I felt great afterwards and really enjoyed it. My friend had a full body massage and said it was amazing, and she also enjoyed her chat with the therapist. Overall a lovely spa... More

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GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review
28 January 2012

dear Stephandex Thank you for your postive comments regarding your experience at our spa. Our therapists thrive to make their treatments enjoyable. Kind regards G Gourishankar General Manager More

atk4
Liverpool, United Kingdom
Reviewer
3 reviews
5 of 5 stars Reviewed 21 January 2012

Just returned from a two day break with friends on a d/b/b. for 61 pound per night. The service and cleanliness is very good. They had a problem with the heating and the lounge was quite cold in the evening but there were heaters dotted around and the heating was fixed the next day. The food was very good and... More

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GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review
28 January 2012

Dear Atk4 thank you for your kind comments. We pride ourselves at the Mollington for 100% customer service satisfaction, I am thrilled that you found you stay enjoyable and that the food, spa and staff lived up to your expectations. Kind regards G Gourishankar General Manager More

sezzy8
1 review
3 helpful votes
2 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

we arrived on Saturday there was 12 of us staying we checked in at 3pm and went upto our rooms they were ice cold after half an hour there was still no heating we asked if it could be put on and they said the boiler was broken and they would be fixed by 5pm half fine came and still... More

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GGouri, General Manager at Brook Mollington Banastre Hotel & Spa, responded to this review
18 January 2012

Dear Sezzy8, Your comments come as no surprise to us as you threatened to do this whilst in conversation with one of our senior managers yesterday. What you have failed to state is that the hotel went out of its way to offer you 6 twin bedded rooms in another part of the hotel, where all the facilities were in... More

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Brook Mollington Banastre Hotel & Spa Also Known As

  • Best Western Chester
  • Chester Best Western
Address: Parkgate Road, Mollington CH1 6NN, England

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Brook Mollington Banastre Hotel & Spa
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