Stayed here in February and had a great time. The hotel has a seafront location, staff were very pleasant and helpful, the room was clean and modern. Food is buffet style so you can eat as much as you like and there is plenty of choice. They also had live entertainment at night, a piano player in the bar and... More

We had a fabulous stay in the Empress Hotel, sat right on the seafront with easy access to bars and restaurants nearby, you can't go wrong. The check in staff were friendly and courteous and our room was lovely, we were lucky enough to have a sea view which was beautiful. We didn't eat in the hotel, but talking to... More

Having had my fill of Douglas guest houses masquerading as hotels I let myself be taken in by the exterior of the Empress. What a let-down. Grumpy staff, room smaller than the bathroom of most 'proper' hotels, exciting view of the side of another building a (very) few metres away (there is mesh between the buildings, presumably to stop disappointed... More

We have stayed here a number of times for the Isle of Man Drama Festival - the after show bar is here so it saves the walk. Felt things were a little better this year.we had a good room with sea view, once scaffolding came down! It is a nice bar area and the food options in the bar early... More

We were on a heritage coach trip, visiting heriltage attractions on vintage coaches. The room was small but very clean. We had excellent meals in the evening with a good choice and the bar was reasonable. The staff were very helpful, and we can recommend the kippers!!

We picked this hotel because it looked nice in the photos so bit disappointed that it was in the middle of a refurbishment complete with scaffolding covering the front and a strong smell of paint in reception. There was only a handful of guests so it would have been nice to have a decent room rather than the one tucked... More

We stayed at this hotel over the New Year and were very impressed. The Aroma buffet restaurant serves an excellent range of Chinese and Indian food. You can eat as much as you like and the price is very reasonable. We stayed in the Penthouse Suite which has a fabulous balcony overlooking Douglas bay. The hotel is decorated beautifully throughout.... More

Our room was small but very clean with clean pillow cases and towels every day. However, there was no chest of drawers and we had to put our clothes on shelves in the wardrobe. Also, our floor creaked wherever we walked and I am sure we must have driven the people on the floor below mad! The food was good,... More

Very good location for touring the island by public transport in respect of which the 5 and 7 day tickets are good value. We had a good sized seaview executive room but you need to specify this and pay a bit extra. We could see that room sizes varied a lot, typical of older buildings, and noticed that some of... More