Good afternoon URX123 I am very pleased to note your stay with us at the Hinckley Island Hotel, part of the Puma Hotel Collection, was worthy of a five star rating. If any special requests are made by guests, we do ensure this is carried out to the best of our abilities, such as accommodating you in a quiet location... More

Good afternoon Leedsdave Thank you for your four star review on the Hinckley Island Hotel, part of the Puma Hotel Collection. I will pass onto the staff your comments regarding their efficient service and the restaurant will be happy to hear you enjoyed the food they provided. If you contact me prior to your next visit with us I will... More

Good afternoon Colinlee I am happy to hear you thought the Triumph Bar was "pretty cool" and enjoyed the selection of beers, both draft and bottled, we have available. The motorbike behind the bar is a popular talking point with guests! It is good to know you enjoyed your stay at the Hinckley Island Hotel and I look forward to... More

Good morning Simon617 Thank you for your feedback. I am pleased you enjoyed the selection of food we have available for breakfast, although concerned you did not experience great dining in the restaurant during the evening. I have passed your comments onto the people involved and improvements will be put into place where necessary. I am sure the staff will... More

Good morning James L I am pleased to hear you were happy with the service provided by the staff and will pass this positive feedback onto them. We were busy at the hotel during the conference you attended, however, this should not affect the standard of food within the restaurant and your comments have been taken on board and passed... More

Good morning Frances W Thank you for your five star review on the Hinckley Island Hotel, part of the Puma Hotel Collection. I am pleased to hear your stay was enjoyable and look forward to welcoming you back in the near future. Kindest regards More

Good afternoon seanog_1 Thank you for your four star rating on the Hinckley Island Hotel, part of the Puma Hotel Collection. I will pass your comments onto the staff as they always appreciate positive remarks with regards to their service. Happy to note you liked the facilities at the hotel along with the food and service in general. Looking forward... More

Good afternoon Wessex_Wanderers I am pleased to hear you were satisfied with the regular chess event held within our hotel and that the service etc., was as good as always. I have taken note of your comments regarding the evening meal and an investigation is taking place. Maintenance will also take a look at room 108 and carry out any... More

Good morning owsphil I am happy to note your initial experience on the hotel and staff was favorable and you found the staff welcoming and accommodating. An investigation is taking place regarding the issue with other guests and the Duty Manager. I have taken note of your comments regarding the food in the restaurant and will pass this onto the... More