On arrival had to fight our way through the smokers outside the main entrance. Parking was in a dingy underground area that was covered in litter. had no choice but to leave the car. Seemed unsafe. At reception the first question was "Can you Climb stairs?" Our room was on 12th floor and the lift only went to the 7th.... More

stayed here 14 june 17 june food is good rooms dated but big enough. lager is pure water could not drink it. quite a few complaing about it . some people buy cans sit otside. 3.40 for dishwater not on.

Had another stay at this hotel,which was very good.Had a different room this time.it has been refurbished and was very nice.We did compliment the staff on reception,because they have quite a few bad complaints and thought it only fair to praise on this occassion!Food was very good,with dinner in the victorian restaurant.Trip to France included in the price.Excellent value and... More

arrived on 10/06/13 on national coach room was tidy & clean but on lifting toilet seat skid marks never seen bleach, hotel staff very polite food was good , entertainment same show in ballroom two night running

was thinking of staying here - glad we didnt having read all the poor reviews (we stayed for 5 nights just down the road at the clifton hotel - best western - excellent) called in to the grand burstin hotel to see for ourselfs if we was missing anything -NO how on earth they can call this hotel GRAND. cheap... More

just returned from another stay at this hotel, first time we have been since my wife required oxygen and was worried we may have problems, pleased to say everything was in our room when we arrived and had no bother at all,meals and entertainment again first classwill be happy to return in the future.

We were sent a flyer to spend 2 nights on a dinner,bed and breakfast break complete with a bottle of wine and a box of chocolates for £60 each. On arrival we were upgraded to the Victorian restaurant for free and very nice it was too. We stayed in room 563 which was very clean and comfortable. The food was... More

We booked a 4 day coach trip with Diamond Holidays, through our local newspaper. This hotel was the worst hotel we have ever stayed in. The hotel needs a total refurbishment, carpets, furniture, bathrooms. The so called dining room was worse than any canteen, with plastic cutlery, no table cloths, formica tables and generally dirty. The food was appalling! The... More

Now this is face, i have a crime reference number i am a law abiding citizen. While asleep in my bed my room was broken in to and i was robbed of all of my electrical applicances ( mobile phone, ipad,) my wallet, my watch which was next to me beside my bed. Obviously the police is involved but the... More