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Bay New Southlands Hotel

West Street, Scarborough YO11 2QW, England
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WEEKEND BREAKS FROM £89
Bay New Southlands Hotel
Ranked #15 of 28 hotels in Scarborough
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127 reviews from our community

Traveller rating
    37
    50
    27
    10
    3
See reviews for
Families
17
 
Couples
77
 
Solo
5
 
Business
1
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Leeds
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 19 June 2013 NEW

Went here for 2 nights with my 81 year old mum as a birthday treat and we thoroughly enjoyed our stay. It is well organised right from arrival with reserved car parking space if you've booked it.Our 2 double rooms were clean and a nice size with large bay windows, the single was OK but the window was a bit... More

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Nottingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 June 2013

We have used Shearings self drive on a number of occasions, more often than not with our small grandchildren. On this occasion with had two 2year olds. The family room was not the biggest that we have had at a Shearings hotel but there was sufficient space for the children to walk around the room. The bathroom was a decent... More

Was this review helpful? Yes 1
Rainford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 18 May 2013

We have just returned from a long weekend break for five people from this lovely hotel. When booking we were advised that car parking is minimal so for a small fee we had a place reserved. this worked out really well without complaints. The hotel itself is lovely and clean and all staff very friendly and helpful. We had three... More

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ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
28 May 2013

I am so pleased to see you enjoyed your weekend with us, especially as it was a Birthday celebration. My staff will be chuffed to see the lovely comments you have left and we hope that if you come back to Scarborough again you will come back and stay with us. More

Preston, United Kingdom
1 review
5 of 5 stars Reviewed 14 May 2013

No problems with the hotel. Food, staff and entertainment all to a high standard. Rooms perfect for needs and yet again to a high standard. Hotel situated in a select area where I felt this was quite tranquil and enjoyed the hotel atmosphere and hotels surrounding environment. Would love to return in the future. Thanks to shearings for a fabulous... More

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ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
23 May 2013

What lovely comments you have left about your stay with us, thankyou. I am so glad to see you enjoyed your holiday, and I really hope that we will see you again soon. More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 May 2013

i stayed here 29th april 2013 some frendly staff i stayed in room 305 nice room and with shearings i got york AND whitby in with this but ipaid£9.00 to see heartbeat country all very nice and worth seeing entertainment not badThanks for reading

Was this review helpful? Yes 1
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
16 May 2013

I am so glad to see you had a nice stay with us and thank you for taking the time to leave your comments. I’m pleased to see that you went on all the excursions, it sounds like you enjoyed them. We hope to see you again in the future. More

Lincoln, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 May 2013

We visited Scarborough for a long weekend commencing 26th April 2013. We found the New Southland Hotel to be an excellent choice to stay at. Our room was clean, bright. There were no complaints about the food. The service was excellent. In fact, some of the smiles from the staff were to die for - especially Alice. The entertainment especially... More

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ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
7 May 2013

What lovely feedback you have left for us - thankyou. I am so pleased to see you enjoyed your weekend break with us and Alice will be so happy to see her name mentioned - I agree she has a lovely smile. I shall be sure to pass on your comments to my team, and we would hope that if... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 May 2013 via mobile

We stayed in a superior room which I would not class as superior! The shower curtain had blood & black mould on it! Which after complaining they did change! Kettle was disgusting, walls & doors were splattered with god knows in what! How these marks got missed I have no idea, I spotted them as soon as I walked in... More

Was this review helpful? Yes 2
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
7 May 2013

I am dissappointed to see that you didn't enjoy your stay with us. I can assure you that all the matters you have raised have been looked into and resctified where necessary. Thankyou for bringing these to our attention. More

Midlands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 30 April 2013

We visited on a 4 night stay with Shearings starting on 22nd April 2013. We found the hotel overall good value for money and had a lovely large bedroom (No 119) with 2 single beds - one of which was an electric adjustable one. The room had everything we needed but we had to wait so long for the water... More

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ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
7 May 2013

Thankyou for your kind comments you have left following your midweek break with us. I can assure you I will look further into the problems you had with the hot water in your room - it is unusual. The hotel itself is in an ideal location for visiting the South Bay of Scarborough as well as the town centre itself... More

Stone, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 13 April 2013

We visited this hotel with Shearings 18 March - 22 March. Its in a good position and looks quite nice from the outside. However, it was always very chilly downstairs and after meals we couldn't sit down there for long and retired to our room which was plenty warm enough. The meals were very average. The soups were that thin,... More

Was this review helpful? Yes 3
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
22 April 2013

I’m sorry to see that you didn’t enjoy your stay with us in March. When the weather is as cold as it has been it is unfortunately quite hard to keep the public areas as warm as the guest rooms due the size and large windows. The other issues you had during your stay I am surprised at,I have discussed... More

Telford, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 23 March 2013

Booked a 5 day trip with shearings,, First impressions of the hotel was how clean and welcoming it looked. The room was plenty big enough, very clean and warm. Couldn't fault the flavour and quality of the food, just the quantity, but the staff were very helpful and made sure we got more when we asked. The excursions were really... More

Was this review helpful? Yes 6
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review
25 March 2013

What kind comments you've left for us, thankyou. Unfortunately the cold weather is still with us, but I'm glad to see you didn't let it spoil your stay with us. We all look froward to seeing you agin in the future. More

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Additional Information about Bay New Southlands Hotel

Also Known As:
New Southlands Hotel
Address: West Street, Scarborough YO11 2QW, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant
Hotel Style:
#11 Family Hotels in Scarborough
Price Range:
Official Description (provided by the hotel):
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 

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