Stayed here for our 1st wedding anniversary. Decor was nice. Our room was small but very adequate. Bed was most comfortable we've ever stayed in. Couldnt fault 'The Helaina' in any way. Was made to feel very welcome by all staff and would def go back again.

We've just returned from yet another wonderful stay in the B&B! Lovely warm welcome on arrival, really swift check in and we were taken up to our room. We stayed in deluxe sea view, room 4 and it was lovely as always. Excellent breakfast in the morning! I love the guest lounge to relax in on an evening and read... More

Had just checked in to another hotel which we were very disappointed with when we came across this hotel. We were looking at the board outside when a very friendly lady asked us if we wanted to look around. We declined because we had already paid for the other hotel. However the next morning we had checked out of our... More

Second visit to The Helaina once again a pleasure to stay in such a lovely well decorated clean hotel , the hosts are so friendly and make you feel v welcome. The rooms are to a high standard and beds v comfortable . A place to stay and we will return

Stayed here for one night over Easter weekend and everything about the stay was great. The place is styled and decorated to a high standard throughout; from the lobby, staircase, breakfast room and of course your bedroom. The photos on their website are certainly accurate; the place looks great. We had a room at the front of the property, with... More

beautifully presented!!!! immaculately clean!!!! small but comfortable room lovely fluffy soft bed a great nights sleep and delicious breakfast, lovely friendly staff what more could anyone ask for except better weather will definitely return soon thanks so much for making our special day perfect xx

Just returned from two nights at the Helaina. First class place. Tom and Jill were brilliant hosts, so friendly and helpful as was the bubbly staff at breakfast, wish I could remember her name. All of our rooms overlooked the sea and were well furnished. Beds lovely and comfy, bathrobes, chocs on bed a nice touch, plus body lotion, shampoo... More

My husband and I stayed here for one night after having a wonderful time during our last stay in 2009. The hotel certainly is amazing with great decor, comfy beds and lovely sea views. The room has everything you need, we needed an ice bucket and this was provided quickly. The emphasis is on quality here and they have done... More

I have to concur with other reviewers that this is an excellent place to stay. The location of the hotel is perfect. It's on Queen's Parade which has great views over the North Shore. There is parking on both sides of the street and as a result we got a spot really close to the hotel. A parking permit was... More