Hi just returned from the Grand and what a pleasant surprise nothing like the horror stories we had read we stayed in 701 turret room which was fine the spa bath was a must as it was in the minus degrees most days a great way to warm up,only little negative was the room was rather cold even with the... More

Have just come back from a coach trip although when you drive into the Grand hotel it does look "Grand" it is a large hotel with over 300 rooms and our experience was mixed depending where your room was. Some of the rooms were very nice Sea views etc. The room I shared was on -3 floor room 3006 it... More

we were a party of 12 who booked the "ROCK AND ROLL THEMED WEEKEND " the internet advertising was colourful and looked like it would and should be a great weekend, I say should because we paid £135 each for 3 nights bed breakfast evening meal and full entertainment. At the time we thought that was a really good price... More

I don't know what people expect for their money. The Grand is GRAND. However not all guests go just to drink and as we were on holiday expected PEACE but the first night we had 10 or more young chidren running, screaming and racing about on the upper balcony outside our bedroom door untill after 11pm We felt we were... More

This is a beautiful old hotel that is very expensive to maintain and Brittania hotels have done a good job of this. The staff are very accomodating and helpful. Many people pay an affordable price to stay here and expect 5* luxury. Well dont. You will get a clean room with a very comfortable bed. Good food but not Michelin... More

I booked a twin online, check in was straight forward and I was quite please with the complimentary wine. The room was one without windows, which is ok because it clearly states about windowless rooms on the website. Even though it was dark, the room was lovley. Cosy and well kept with a good standard of cleanliness. It has all... More

We booked our first stay at the Grand after seeing it on one of Michael Portillo's railway journey programmes. Built in the shape of a 'V' to honour queen Victoria is a building like they just don't make any longer! Fantastic wide staircases, vaulted ceilings and the hotel even has its own Victorian theatre. Apparently when it was built it... More

Arrived on the 3rd Feb and as soon as walked through the door was astounded at the main area.Was warm inviting friendly and clean .Was allocated room on the 6th floor and as soon as opened the bedroom door was impressed with the room the cleanliness and the location .The bathroom was great as was the sleeping facilities and yes... More

We booked th hotel and then wished we hadn't when I read the reviews. I don't know what people expect for their money. We had a great deal. Reception was busy when we arrived at 2pm. However guests were checked in quickly efficiently and wth a smile by 2 young staff. We were allocated a room on the 5th floor.... More