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All 28 Scarborough hotels

The Crown Spa Hotel

4.0 of 5
Esplanade | South Cliff, Scarborough YO11 2AG, England
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The Crown Spa Hotel
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81%
Ranked #10 of 28 hotels in Scarborough
Most recent review
5 of 5 stars Reviewed 16 June 2013
Emm69 Co Durham
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878 reviews from our community

Traveller rating
    439
    259
    116
    44
    20
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Families
126
 
Couples
491
 
Solo
28
 
Business
81
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Co Durham
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

I obviously love this hotel as I have just visited for the 4th time with my teenage son. Friendly staff, great service, lovely big room (I e-mailed ahead and got the room I wanted), very comfy beds, big TV, lovely Duck Island toiletries. Had continental breakfast and there was plenty to choose from. Used spa area a lot, swimming pool... More

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crownspahotel, Manager at The Crown Spa Hotel, responded to this review
18 June 2013

Thank you for taking the time to write a mostly positive review. we have almost finished our internet upgrade which has meant installing over 5000 metres of cat6 cable and do hope to offer a much smoother service in the not too distant future. I am delighted that you have now returned for the fourth time and do hope that... More

Belper, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW via mobile

We stayed one night and found the hotel was very nice. The bar service was very good, the rooms (we had an exec room) were very spacious and well decorated. A little warm, but they had a fan. The only real issue we had was the bed was much too firm. If you like a softer bed, I would suggest... More

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crownspahotel, Manager at The Crown Spa Hotel, responded to this review
18 June 2013

Thank you for taking the time to write a mostly positive review. Most of the beds in the hotel are quite new and are of the firmer type. Please point out your request for a softer bed on a future visit and I am sure there will be something that we can do to resolve the issue for you. We... More

Harrogate, United Kingdom
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 15 June 2013 NEW

Awful soup served in the guise of something special by the addition of fresh basil. Accompanied by sweet tasting white bread. We were very hungry-probably just aswell as the first spoons were dirty and it made me feel ill. I was able to eat some of the soup when the spoons were clean ones.no-one came to clear our bowls away... More

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crownspahotel, Manager at The Crown Spa Hotel, responded to this review
18 June 2013

Thank you for taking the time to write a review, however I am extremely disappointed that things were not as should be expected. I have looked into the hotels complaints log and can see no mention of your complaint which is extremely frustrating; I do not know if you stayed at the hotel? Or just popped in for something to... More

Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 June 2013 NEW

Just back from a two day break at the Spa. We got a fantastic up grade to a sea view room. The staff as always were excellent the facilities great and the weather a bonus. The only problem we had this time was the wi fi. We could not get a connection in the room or reception but this in... More

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See 2 more reviews by PaulaMcNamara for Scarborough
York, United Kingdom
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

We stayed just one night in this lovely Hotel. This was our first stay here but our friends who stayed at the hotel with us have stayed twice before. Check in was swift and we were soon in our room, our friends were upgraded to a junior suite, I don't know why, possibly because they had stayed before. Our room... More

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crownspahotel, Manager at The Crown Spa Hotel, responded to this review
14 June 2013

Thank you for taking the time to write such a positive review. I am delighted that you have had an enjoyable stay at the crown .The spa is a wonderful place to relax and really does have you leaving feeling relaxed. We do look forward to you returning to the Crown in the not too distant future as nothing pleases... More

Warfield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 13 June 2013 NEW

Had a 3-night break for our Silver Wedding. Good news on arrival- we'd been upgraded to a "Superior Comfort King room" which was a bedroom and a lounge in one, with a 50inch TV and a massive double bed! Great sea views as requested and a telescope too! Service from reception desk was polite, efficient and friendly. Bar didn't stock... More

Was this review helpful? Yes
crownspahotel, Manager at The Crown Spa Hotel, responded to this review
14 June 2013

Thank you for taking the time to write a mostly positive review. I am delighted that you have had an enjoyable stay at the crown and enjoyed the upgraded room you were allocated. We do state on our breakfast that all food can be served at the table rather than as a buffet upon request and I do wish that... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Had a lovely stay in this hotel. The price we paid didn't allow for a sea view but the room had a great view over Scarborough. Very big room with a very nice bathroom. All recently upgraded. The breakfast staff were so good and even though we had the continental breakfast which was in the price of the room it... More

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crownspahotel, Manager at The Crown Spa Hotel, responded to this review
14 June 2013

Thank you for taking the time to lovely a lovely review. I am delighted that you have had an enjoyable stay at the crown and enjoyed the room you were allocated. We do have a wide selection of products on offer with our continental breakfast and our hot dish does change daily. We do look forward to you returning to... More

Wakefield, United Kingdom
1 review
5 of 5 stars Reviewed 11 June 2013

I have stayed at this hotel several times and am always impressed. I'm a well travelled person and know the difference between a good hotel and a bad one! We stayed with a young baby and the staff went out of their way to help us. The room was spacious and well postioned (as requested). I emailed four times before... More

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crownspahotel, Manager at The Crown Spa Hotel, responded to this review
14 June 2013

Thank you for taking the time to write an honest and positive review, the Crown is full of staff that are all more than happy to help and add a personal touch, the downfall being that on occasion they can make a mistake but a mistake that can be resolved if brought to our attention. We do all feel that... More

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 10 June 2013

I had a mixed stay at this hotel. Both check-in and check-out were problematic - both times the young woman behind the counter had trouble locating the right information and had to dive into the office behind to ask for help repeatedly. This gave a poor impression at the start and finish of the stay. The room I was in... More

Was this review helpful? Yes 1
crownspahotel, Manager at The Crown Spa Hotel, responded to this review
14 June 2013

Thank you for taking the time to write a mixed but honest review. We currently have two young ladies on reception that are in training and the norm is that they work with someone in a supervisory position, it appears that on this occasion this may not have been the case and I do apologise if this gave the wrong... More

Halifax, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 June 2013

I booked a comfort king room via booking.com for a one night stay. We have a 12 week old baby so I also requested a cot. I carefully read the terms and conditions which stated; 'All children under 2 years stay free of charge for children's cots/cribs... Any type of extra bed or child's cot/crib is upon request and needs... More

Was this review helpful? Yes 1
crownspahotel, Manager at The Crown Spa Hotel, responded to this review
10 June 2013

Thank you for taking the time to write a review on Tripadvisor and giving me the opportunity to explain how future customers can make a booking with ease. When anyone books through booking.com they are offered an option of how many people will be in the room, this gives the customer to add how many adults and how many children... More

 
 
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Additional Information about The Crown Spa Hotel

Also Known As:
The Crown Hotel
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown
Crown Hotel Scarborough
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Scarborough
#2 Romantic Hotels in Scarborough
#5 Family Hotels in Scarborough
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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