Dear Guest, Thank you for taking the time to review our hotel. At Premier Inn we pride ourselves on our helpful and friendly staff and I am delighted that you recognised this. Although we don't have air conditioning we now take every measure to keep our rooms cool during the warmer periods. We have a fan in every room with... More

Dear Guest, Thank you for taking the time to review our hotel. I am delighted that you found our Premier Inn a nice convenient place to stay to break up your journey and very pleased you managed to enjoy a good breakfast to start your day! I look forward to welcoming you back to Premier Inn Carlisle M6 Jct44 on... More

Dear Guest, Thank you so much for taking the time to review our hotel. I am delighted that we met with your expectations and that you enjoyed your stay with us. I am sorry that you had a problem with the bathroom extractor fan on your last night but I'm very pleased that you benefited from our Good Night Guarantee,... More

Dear Guest, Thank you very much for taking the time to review our hotel. I am very sorry that we did not meet with your expectations on this occasion. As you have pointed out, we are not a purpose built Premier Inn and unfortunately we do not have a lift. This is something we are looking into for the future.... More

Dear Guest, Thank you for taking the time to review our hotel. I am very sorry that on this occasion we failed to deliver on our good night guarantee and that we did not meet with your expectations. Unfortunately we are a relatively old building and we do not have the luxury of air conditioning however there should have been... More

Dear Guest, Thank you very much for your feedback. I am pleased that we met with your expectations for the most part on this occasion. Unfortunately we have recently had some issues with our boilers however they are in the process of being repaired and you shouldn't experience these problems again should you decide to stay with us in the... More

Dear Guest, Thank you so much for taking the time to review our hotel. I am delighted that we met with your expectations and that you were pleased with the hotel and restaurant service. As you may be aware, we are not a purpose built Premier Inn which unfortunately means we do have more stairs then you would typically expect,... More

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the... More

Dear Guest, Thank you so much for taking the time to review our hotel, your feedback is very important to us. I am so pleased that we delivered our good night guarantee and that you had a comfortable stay with us. We pride ourselves on our friendly and helpful staff, so I am very happy that you recognised this. I... More