I cannot rate highly enough the genuine care and super service shown to us throughout our stay at the Havel Hotel. There was an initial problem with our room but withint 10 minutes everything was sorted by Allan on reception and Jo-Jo the duty manager who did more than go the extra mile to sort things out for us. Neither... More

The starter of ham & pineapple was mediocre. The main was chicken and that was nice but just not a lot of veg. The sweet was cheese and crackers. Well that was okay. The service was organised at first, but one of our friends they forgot about, and their meal came out after everyone had finished. We couldn't wait as... More

I am quite surprised at some of the hostile and negative comments ( and indeed the disparity of opinions) for this hotel, as we were blown away by it. It has the WOW factor . I have stayed in hotels all over the world and the situation of this hotel is up there with the best. It's right on the... More

We have been staying at The Chine in Bournemouth for 8 years but it was full for the weekend of 17th and 18th May 2013. After hanging on for months, trying to get a cancellation we decided to give The Haven a try. It turned out to be a fantastic idea indeed. We walked into the Pavilion bar which has... More

they all did very well with customer care from the porter who sorted out my lack of intelligence with regard to the tv and wifi. attentive and efficient service. very much support the comment about the care with gluten free meals. well done.

Very comfortable hotel, lovely welcome and efficient service. The location is wonderful and the leisure pools really good. We will stay again. One of the best hotel beds slept in the only negative was a crack in the sink in the bathroom but apart from that a great stay. Thank you

We had an overnight stay in March. We upgraded our room before arrival and wasn't told a wedding was on beneath our room. That and having super glue on the toilet seat, which my partner used before we left made for a bad experience!! We contacted Fjb hotels and the PA to the managing director assured us she would look... More

My husband booked the hotel as a birthday treat for me. We stayed Friday to Sunday. As said time & time again the location is beautiful! We ate in the hotel. Friday evening in the bar, which was fine. Breakfast was buffet style & the choice was good, the food was fresh & tasty. In the day we relaxed by... More

Three double rooms and one single with sea views, our party had one requiring a gluten free menu and one needed extra long bed. These requirements were met without any fuss and all 7 of us were pleased with the accommodation, the food was excellent and the staff, particularly the Maitre D, were very attentive. The restaurant was particularly helpful... More