Travelling with Mystic Isles from Droitwich,Hotel and all staff including managers very helpful and pleased to assist all guests. Hotel clean and warm with good extensive menu, and excellent entertainment. More

just back from a 5 day new year break with robinsons coaches.we found the driver,management and staff very friendly and helpful.we had 3 meals a day[served hot and well],and although the servings were not massive none of our party of 4 were ever hungry.regarding staff offering hand sanitiser,highland heritage tours insist on this every time you get on a coach,go... More

We have just had a brilliant 5 day break with Mystic Isles to the Imperial Hotel.On arrival we were greeted by the manager who went out of his way to make our experience a good one. Our room was adequate no shower but one just along the corridoor, I think the Hotel is still trying to update the rooms.The meals... More

My husband and I have just had our Christmas holiday at the Imperial hotel Eastbourne,and what a wonderful time we had, The Manager Karl Lever was the most dedicated, hard worker and friendly manager we have ever had, Lynn the receptionist was the same so helpful and concerned, our waiter Carlos was so hard worker friendly always with a smile,... More

All of the reports running down this hotel are not true, my husband and I have spent xmas at this hotel with friends and we had a really good time. The room was clean, food good, entertainment fantasic, The manager and his staff could not do enough for you and there was new showers rooms to use if your room... More

I stayed here for the weekend with my wife as part of a wider coach group for a 'Turkey and Tinsel' weekend. There was no shower in our room, and we were offered to use the communal shower rooms which was unacceptable. The wash hand basin was outside the bathroom itself, and had nowhere to hang a towel. Meals were... More

Together with a party of friends, my wife and i have just had a 5 day break at the Imperial Hotel in Eastbourne.The public rooms in the hotel were fine,but whilst our room was clean the bathroom and the furniture in the bedroom were very tired.The food was good,and if you wanted more you could request it.Whilst some people thought... More

this was a 5 day coach holiday exterior appearance good plus it is in a good position just off the seafront and within easy walking distance of the shopping area The lounges and restaurant are in good order but the hotel in general is getting tired and needs quite a lot of work on refurbishment ,the windows are old type... More

We were very apprehensive, travelling to Eastbourne on 19th November. Robinsons try to set a higher standard than Shearings, and I think they achieve this. Journey was easy, check in at the hotel was efficient, our room, a double on the 4th floor with a shower, was clean, and everything worked. We don't like set meal times, but it is... More