Mercure Grand Hotel Alfa Luxembourg (Luxembourg City) - Hotel Reviews

Also Known As:: Mercure Luxembourg City; Accor Luxembourg City; Mercure Grand Hotel Alfa Luxembourg Luxembourg City

Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg

Region: Luxembourg > Luxembourg City

Amenities:

Business Centre Restaurant Room Service Wheelchair access

Hotel Style:

#15 Luxury Hotels in Luxembourg City

Price Range: €€

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more less

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Tynan W

London

Senior Reviewer

7 reviews

6 hotel reviews

Reviews in 6 cities

9 helpful votes

“Very Average/Poor for the price”

Reviewed 17 May 2013

I had a 1 night business trip in Luxembourg in May. Although I get a corporate rate for this chain, I still find this very overpriced for what I got and feel sorry for anyone who pays full price. Positives - Friendly staff - Clean rooms - Free internet (some of the better hotels I have stayed in does not... More

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Good afternoon, Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip and also for choosing the Mercure Alfa Luxembourg Centre Gare. I’m sorry that your stay didn’t give you entire satisfaction but your analysis is an important help for us. You provide us the possibility to improve ourselves every day and this is... More

Sjurontour

Amsterdam, The Netherlands

Top Contributor

63 reviews

43 hotel reviews

Reviews in 22 cities

18 helpful votes

“Last year in May there were no improvements. This year it is even worse!”

Reviewed 14 May 2013

I have had to visit this hotel on a regular basis the last couple of years. Last year I was told that they had started renovating the rooms (in October 2011 one room was ready). Now in May 2013, this one room is still the only one. The rest of the rooms and the hotel in general is just getting... More

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See 6 more reviews by Sjurontour for Luxembourg City

Sjurontour has 2 more reviews of Mercure Grand Hotel Alfa Luxembourg

“This hotel is not worth its four stars!”

Reviewed 18 June 2011
“NO IMPROVEMENTS SINCE LAST YEAR!”

Reviewed 2 May 2012

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent stay, and also for telling us about your experience. I’m really sorry for all the inconveniences encountered during the 2 last years and I do apologize on behalf of the all team. Indeed in September 2012, our first renovated room was completed... More

GinnieFlorida

Florida

Senior Contributor

38 reviews

11 hotel reviews

Reviews in 15 cities

8 helpful votes

“Right across from Central Station, great location”

Reviewed 7 May 2013

Perfect location for beginning your exploration of Luxembourg. It is right across from Central Station and a very busy area. It is comfortable and quiet and we enjoyed our stay. We enjoyed breakfast every morning and it was excellent. It should be noted that Luxembourg is a wifi city.

Good afternoon, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip and also for taking the time to tell us about your experience. We very much appreciate your positive feedback. In all Mercure hotels, our priority is your satisfaction and our goal is to give you a superior service experience. Be assured that I will... More

Lyn0607

Guildford, United Kingdom

21 reviews

16 hotel reviews

Reviews in 16 cities

“Long weekend in Luxembourg”

Lovely 4* hotel, which is opposite the railway and bus station. Breakfast was well prepared, buffet style, and plentiful. Our room was very spacious and comfortable, the double bed was enormous. The shower and toilet were separate, the only comment here was that there was not a hand basin in the toilet for hand washing. There was a lift which... More

Good afternoon, First of all, thank you for taking the time to tell us and the Tripadvisor travelers about your experience at the Mercure Alfa Luxembourg Centre Gare for your recent trip. We very much appreciate your comments and it is always a pleasure to receive positive feedback. It shows that you were satisfied by your stay and our goal... More

ianbizwhiz

Dunfermline

1 review

1 helpful vote

“Avoid this hotel”

Reviewed 28 April 2013

I have been staying in various hotels in Luxembourg City over the past 6 months and I can truly say that, apart from the location, there is nothing else I could mention to recommend this hotel. The decor and facilities are outdated by about 20 years (and non exisitent in some case i.e coffee / tea making facilites not in... More

Review collected in partnership with Accorhotels.com

Dear Sir, Let me please apologize for the delay in answering. I was out of the office for a few days and my staff, in view of the seriousness of your remarks, waited for me to be able to answer you in person. Indeed it seems that we have experienced problems with our bandwidth on the WIFI lately. For your... More

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vicbrasil

Monument, Colorado

42 reviews

37 hotel reviews

Reviews in 37 cities

50 helpful votes

“Centrally Located but Rundown Hotel”

Reviewed 20 April 2013

When we arrived at 5:30 PM only one person was available at reception to take care of over 40 people. Only one porter with three tour groups arriving at the same time. Bus driver, tour director and passengers had to do their luggage. Rooms are in poor condition Carpets are stained and faded - all over the hotel. Faucets did... More

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling Tripadvisor travelers and us about your experience. I do apologize because your experience did not give you satisfaction. Know that your feedback is really important for us because you give us the possibility to improve ourselves every day.... More

aingeal_cailin

Niagara Falls, Canada

Reviewer

3 reviews

3 hotel reviews

Reviews in 2 cities

“Rooms in need of a face lift”

Reviewed 18 April 2013

We stayed in this hotel at the beginning of April 2013. The lobby and restaurant were very nice, so I was a bit surprised when I saw the rooms...the decor didn't match up. The bathroom was in two separate parts....the toilet in one room and the sink and shower in another. The lighting was not very good and the only... More

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling Tripadvisor travelers and us about your experience. I am sorry for the inconvenience and I do apologize because your experience did not give you satisfaction. Our goal is to improve ourselves every day and to provide a higher... More

RidwanO

Jakarta, Indonesia

5 reviews

5 hotel reviews

Reviews in 5 cities

5 helpful votes

“Nice hotel near Luxembourg train station”

We spent two nights in Luxembourg last March on our first visit ever to this country. The hotel is right across the street from the train station, and is surrounded by various stores and restaurants to cater visitors' needs. The hotel itself has a brasserie that offered nice French (and Luxemburguese) cuisines. We did not take breakfast at the hotel.... More

Good afternoon, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent stay and also for telling us about your experience. We appreciate your comments and your analysis is a very important aid for us, it gives us the opportunity to improve ourselves every day. As you have certainly read it, we are actually finalizing our renovation... More

Tiberian

Sompting

Contributor

11 reviews

8 hotel reviews

Reviews in 10 cities

“One night stay”

Reviewed 8 April 2013

We arrived by coach late in the afternoon during rush hour/s; the hotel is situated across the road from the Railway station with numerous bus stops right outside the hotel frontage. This gave our coach party some effort to unload the luggage and push past the waiting commuters at the bus stops, it would of been more helpful of the... More

Good afternoon, Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip at the Mercure Alfa Luxembourg Centre Gare. We appreciate your analysis, and it is really important to receive feedback. It gives us the basis of our work, and our priority, at Mercure, is to offer a superior service experience for every customer.... More

Piotr S

Warsaw, Poland

12 reviews

Reviews in 8 cities

2 helpful votes

“Nice, clean hotel from another decade but it needs a makeover.”

Reviewed 29 March 2013

The hotel is located directly in front of the railway station. Most of the bus lines have stops there, including one that goes directly to the airport. It is a short walk to all the major attractions in the city so the location is good. The hotel has seen better days. I got a small room facing a wall. The... More

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling us and the Tripadvisor travelers about your experience. I do apologize because your experience did not give you entire satisfaction. Concerning the carpet, I’m happy to inform you that we are finalizing our renovation project to bring a... More

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Mercure Grand Hotel Alfa Luxembourg Reviews, Luxembourg City

Mercure Grand Hotel Alfa Luxembourg

247 reviews from our community

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