my husband and our 4 month old baby girl booked to stay in this hotel from 9th May for 8 nights. Good points: The pool and beach is lovely The hotel in general was kept clean Bad points: Bungalow we stayed in was very dark and no natural sun light Room service terrible: I asked for boiled water to sterilise... More

This hotel is probably a 3-star. The pool, sea, food is actually nice (close to 5 stars), but the management strict policies and mistakes can turn your stay there into a 3-star experience. They make no exceptions for changed travel plans and give no refunds. Since, this is their only site, you only chance is to come back in 6... More

May 13 just returned from a week at the Acapulco,,weather great little rain on two days but still lovely and warm.hotel ,staff,meals,and general hotel was great.singer in the evening a bit loud but could sit outside.there were. 9 of us and no one had any complaints.rented a car for 3 days £60 which gave us a chance to see the... More

We have been to Acapulco Resort in its best time I guess. The weather was warm, not too hot to sweat your brains off. The sea and water temperature was perfect, I couldn't even fine tune my shower temperature in my home like that. However hotel's attitude towards customers is not the best. Even though we bought "all inclusive" package... More

We have stayed in Acapulco for 4 days in mid-April. The weather was nice, the beach was perfect but I can't say the same for the hotel and the personnel. The service is poor. They give you a colored strip to tie your elbow but then ask for your roomnumber and take a signayure in lunch, in bar, in everywhere.... More

I am a college professor, and spent a few nights at the resort during a conference. A number of things made my stay unpleasant: 1) As an academic, I had to attend an emergency meeting in another city. So I tried to revise my reservation from 4 days to 2. I had already paid for the entire cost of my... More

Disadvantages: Unlike so many 5 star hotels, you have to pay extra for anything you can think of. Take internet! They will charge you for internet connection that will not work in your room. You have to go to the lobby to connect. When you arrive at the hotel, there is nobody that welcomes you. You have to find the... More

We arrived late at the hotel last week and had missed dinner, but they were prepared to put on food for us. We were in the Pine Court Building which had superb views of the mountains and the sea. The rooms were very comfortable with plenty of room. The pillows and sheets just what you need for a good nights... More

No major problems with this hotel. My big beef is that this is catered to European travelers who like everything included & want to stay mostly on the premises of their hotels - Eat, Tan and Sleep - could be the name of a best-selling book...lol. This does not appeal to American travelers in the least. Anyway, the food was... More