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Elounda Bay Palace Hotel Reviews, Crete

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Elounda Bay Palace

5.0 of 5
Elounda Bay, Elounda, Crete 72053, Greece
Hotel amenities
Elounda Bay Palace
169 traveller photos
Ranked #16 of 41 hotels in Elounda
4.0 of 5 stars 185 Reviews
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185 reviews from our community

Traveller rating
    84
    59
    22
    13
    7
See reviews for
Families
41
 
Couples
89
 
Solo
1
 
Business
0
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stourport-on-Severn, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“From hero to zero”
1 of 5 stars Reviewed 26 March 2013

We've been to Elounda Bay Palace a number of times but this year (2012) the hotel has made major changes to it's operation and all of them are bad. The hotel has handed entertainment management to a German company, Robinsons, and transformed the hotel from a restful, relaxing and peaceful place to an 18-30 singles resort with loud music from... More

Was this review helpful? Yes 7
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
1 April 2013

Thank you for sharing your experience with the readers of Trip Advisor website. We respect the right of all individuals to express their opinions. Robinson Club introduced a Wellfit concept to our hotel with both sporting and fitness facilities and healthy food concept in our main restaurant. Our co operation with Robinson was terminated at the end of 2012 and... More

Stockport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“Wonderful”
5 of 5 stars Reviewed 23 January 2013 via mobile

A really lovely hotel, maybe a little tired in places & expensive , (As is all of Greece) ... But you only get what you pay for... We upgraded to one of the beachfront bungalows with shared infinity pool, these are lovely, but again tired. The food is excellent, As are the staff, all in all a wonderfully relaxing hotel.... More

Was this review helpful? Yes 1
Manolis R, General Manager at Elounda Bay Palace, responded to this review
29 January 2013

Thank you for reviewing your experience of the Elounda Bay Palace on Trip Advisor. We are delighted that you enjoyed your holidays with us. During the winter we reassess the hotel and where necessary we do refurbish so as to ensure that we keep the hotel up to the excellent high standards expected by our guests. The Elounda Bay Palace... More

Αθήνα, Ελλάδα
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“A 5 star hotel at its best”
5 of 5 stars Reviewed 13 October 2012 via mobile

The hotel is Expensive but the location is nice and private beach too, the rooms are fully equipped and very clean the food at the restaurants is good and the service is exchelent. The two bars in the middle of the sea are unbelievable. One of the best hotels in Greece I have been.

Was this review helpful? Yes 2
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
19 October 2012

Thank you for taking the time to write a review about your experience of the Elounda Bay Palace. We are re opening the hotel on 20th April 2013 just in time to celebrate the Greek Orthodox Easter. We hope that you would consider joining us for this celebration at the Cretan paradise that you have discovered. Kind regards, Manolis Rassoulis... More

Sweden
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Perfect coulor on the sea”
4 of 5 stars Reviewed 11 October 2012

We stayed, me and my wife, in this hotel in September/october 2012, in a superior room with sea view. The view was amazing but the room was very small. In our room (462) the AC was not enough, it was about 27 degrees in the morning but thanks to Apostolos in the front desk we could change to room 17... More

Was this review helpful? Yes 2
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
18 October 2012

Thank you for writing a review about your holiday experience at the Elounda Bay Palace. We are delighted that you enjoyed your stay and were able to see some of the interesting sights that this region has to offer. During the winter we shall be continuing our renovation and your comments about the sizing of the rooms will be considered... More

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“No Traffic - Wonderful”
4 of 5 stars Reviewed 10 October 2012

I really enjoyed my stay at this waterside hotel in September 2012 - away from main roads and traffic. The location was beautiful and the food (buffet style) was amazing - fantastic choice of dishes. The dining area was just about the best I've ever experienced and the staff were excellent. My room had a very efficient air-conditioning unit that... More

Was this review helpful? Yes
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
18 October 2012

We are delighted that you have so enjoyed your holiday at the Elounda Bay Palace Hotel and thank you for taking the time to post a review. It is our aim to continue with our special brand of Cretan Hospitality and wonderful dining options next season. Our loyal staff is committed to providing a Greek holiday experience for all our... More

Worcester UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“A relaxing holiday that started badly but ended well”
5 of 5 stars Reviewed 9 October 2012

My husband and I spent 2 weeks here in the middle of September and except for an hour of rain one morning before breakfast, the weather was lovely. We flew Thomson's Airline and, in spite of the fact that we arrived the usual 2 hours early, their new system of queueing took so long we had no time to make... More

Was this review helpful? Yes
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
18 October 2012

Thank you for sharing the memories of your holiday on Trip Advisor. We regret that the start to your holiday was not the perfect experience that you had hoped for. However we are delighted to read that you went on to have a wonderful time here with us at the Elounda Bay Palace Hotel. Next year we are opening in... More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Almost brilliant”
4 of 5 stars Reviewed 30 September 2012

We had some trepidation following this summer's trip advisor reviews but we contacted the hotel directly and they reassured us about the experience we could expect. We were able to go using the honoured guest programme thanks to my partner's parents being regular visitors. This secured us a room upgrade to a garden bungalow, a complimentary cocktail each night, a... More

Was this review helpful? Yes 4
See 6 more reviews by FTP82 for Elounda
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
6 October 2012

Thank you for such a wonderful review on the hotel and our loyal staff who work hard to make every guest feel at home. We can confirm that the co operation with Robinson Club will be discontinued. We shall be opening the Elounda Bay Palace next April with our loyal staff in place and ready to welcome all our guests... More

Yorkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“A delightful holiday”
5 of 5 stars Reviewed 28 September 2012

My wife and I have recently returned from an early September holiday which was booked and paid for sometime ago before Robinsons came on the scene. We were concerned about what was being said on tripadvisor which we discussed with Jet2 Holidays with whom we had booked and who were very helpful in suggesting alternative options for us. However we... More

Was this review helpful? Yes
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
6 October 2012

We are delighted to read that you and your wife had such a wonderful time at the Elounda Bay Palace this year. However, we would like to inform you that Robinson Club will no longer be part of our operation. During the winter period we shall be reviewing all the comments that have been made by our guests over the... More

Belfast, United Kingdom
2 reviews
“as beautiful as ever”
5 of 5 stars Reviewed 27 September 2012

Spent 1 week here in September with a little trepidation after reading reports about the Robinson Groups involvement in this lovely hotel. The evening we arrived we ventured to the Sail In Bar for a drink and were surprised to hear loud music ( if you could call it music) provided by a D.J. most of which was in German... More

Was this review helpful? Yes
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
2 October 2012

Thank you for the review of your holidays here at the Elounda Bay Palace Hotel. As you are one of our many guests who have been loyal to our hotel over the years your opinion of the overall service and holiday experience is very important to us. It is through the suggestions and opinions of our guests that we move... More

Neath
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“No issue with the Robinsons!”
4 of 5 stars Reviewed 3 September 2012

We tend to book our holidays months in advance and use tripadvisor as a means of seeing beyond the travel agents details. I must be honest and say when I came to paying the balance on the holiday I was very concerned at some of the negative comments posted here about the Robinsons style and management. This was our sixth... More

Was this review helpful? Yes 2
MRassoulis, General Manager at Elounda Bay Palace, responded to this review
8 September 2012

Thank You for your review of your holiday at the Elounda Bay Palace. We are delighted that you took advantage of all our facilities and enjoyed the fitness and sports activities that are part of the WellFit programme. We are reviewing all the opinions and comments made by guests this year in order to revise the operations of the hotel... More

 
 
Elounda Bay Palace
Elounda Bay Palace
4.0 of 5 stars 185 reviews
Enter dates 1 night 2 nights
 
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Hotel Summarization (Beta)

What travellers say

  • “Half board” (9)
  • “Star hotel” (7)
  • “Private beach” (7)
  • “Very good” (5)
  • “Very friendly” (4)
  • “Other restaurants” (4)
  • “More expensive” (4)
  • “Polite and friendly” (3)
  • “Very old” (3)
  • “Main pool” (3)

What travellers search

  • general manager domes of elounda

Additional Information about Elounda Bay Palace

Address: Elounda Bay, Elounda, Crete 72053, Greece
Region: Greece > Crete > Lassithi Prefecture > Elounda
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Swimming Pool
Hotel Style:
#6 On the Beach Hotels in Elounda
#8 Luxury Hotels in Elounda
#11 Romantic Hotels in Elounda
Price Range: €€€
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Elounda Bay Palace Hotel Elounda
Elounda Bay Palace Hotel
Bay Palace Hotel Elounda
Elounda Bay
Elounda Bay Palace Crete

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Room 17, still a small room 28 sqm Wiew over one of two beaches View from room 462 Room 462
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