We stayed at this hotel in January 2012, and we can say it was the best hotel we've ever been. I consider it a 4 star hotel with a 5 star service. Starting with the receptionist Cristina that welcomed us and the bellman Claudio that carefully had the special attention to show us all the amenities that the hotel have... More

January 2012 our second holiday at the Promenade and we hope more to come. The Hotel is modern very well looked after by the staff has good indoor/outdoor pools the gardens are beautiful. Our studio was 1st class had an amazing view of the pool , gardens and out to sea was very comfortable with a large bathroom separate shower... More

We stayed at this apart hotel during December 2011. We encountered problems regarding non operation of the air conditioning at night. This was reported, a fault found and attended to. End of the problem you might think. NOT SO. Pestana state in their paperwork that the hotel is FULLY air conditioned, which we found not to be the case. We... More

We had 12 nights in the Promenade at the beginning of January. It's a pretty good hotel, although not quite up to the Porto Bay hotels we've used in the past (but it was slightly cheaper). The staff were excellent, the room very comfortable and the location - right on the esplanade - as close to the sea as you... More

We spent our Easter vacation in 2011 and we really enjoyed it. The location is great, the view from our balcony was amazing. We are a group of 4 (two adults plus two teens) we were given two bedrooms, wide ,clean and confortable. bathrooms good,too. staff friendly and helpfull, breakfast good and with a wide choice (bacon,eggs,beans...but also cakes and... More

Just returned with some friends after a week at this hotel 16/23 January 2012. I have never been to a hotel where they look after the guest like royalty, from the moment you arrive until the minute you leave. The rooms were spotlessly clean, the pools, 3 outside, 1 indoor heated and jacuzzi were all superb. The restaurant was faultless,... More

I have been travelling to maderia for a number of years as I have family on the island. We decided to stay in a hotel this time as I was celebrating 50th Birthday. What a sheer pleasure to stay in such a stunning hotel, food, staff accomodation and facilities were fantastic, The surrounding grounds were fantastic, well looked after, the... More

Our first time to Maderia (Funchal) at the end of November 2011 and loved it. The people are really friendly. Fairly quiet but a really good variety of restaurants and a few bars within a stroll from the hotel. We did a short walk with a tourist company which was good and informative and there are a lot to choose... More

In a beautiful setting very close to the sea, this hotel offers a taste of luxury to those staying there. Rooms are large and have balconies. For my birthday, we received a bottle of good champange and on checking in we were upgraded to a sea view room. Food was generally good but the lack of fresh pineapple as a... More