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Pousada de Cascais - Cidadela Historic Hotel

5.0 of 5
Fortaleza da Cidadela, Avenida Dom Carlos I, Cascais 2750, Portugal
Hotel amenities
Pousada de Cascais - Cidadela Historic Hotel
Ranked #4 of 22 hotels in Cascais
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158 reviews from our community

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Traveller rating
    124
    28
    3
    3
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Date Rating
Rome, Italy
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

We stayed 3 nights at the Pousada and had a wonderful time. The room was very comfortable and the staff was very helpful. It is a wonderful mix of new architecture within the old citadel walls. The view from the pool over the marina is wonderful. Used the spa a few times and was very satisfied with the treatments. Location... More

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Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
18 May 2013

Dear mjla57 Thank you for taking the time to write such a lovely review. It means a lot to us and we will share your positive feedback with the entire team! I’m glad that you enjoyed the rooms, the location and the service provided by our staff. We look forward to welcoming you back soon! Sincerely, Maria Guest Ambassador More

Sydney
Top Contributor
94 reviews 94 reviews
72 hotel reviews
Reviews in 75 cities Reviews in 75 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 15 May 2013

What one would expect from a hotel of this quality. The hotel itself is a very modern well equipped place (including free Wi-Fi) in a sixteenth century shell. Makes for an interesting combination. The hotel sits within a citadel overlooking the water at Cascais.Staff were very helpful and it was just a very nice place to be based for a... More

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Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
18 May 2013

Dear handr40 Thank you so much for the five-star rating and for your kind words - we will surely share with our staff. Your comments about the parking area are noted and will be sent to senior management. Thank you for your candid feedback. We look forward to an opportunity to welcome you back soon! Sincerely, Maria Guest Ambassador More

London
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 9 May 2013

From the moment we arrived the staff were welcoming, informative and very courteous. The receptionist was eager to please and the doorman explained the history and took us around the hotel on the way to our rooms. The rooms (sea view superior) are well appointed, large and comfortable. The restaurant is very good and again the waitress was wonderful. The... More

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See 4 more reviews by pplondon for Cascais
Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
15 May 2013

Dear pplondon How pleased we were after having read your lovely review! Thank you so much for your kind words and for sharing your good experience with us. We agree that our service and location are amazing. Please come back soon as we would like to make your second stay as memorable as your first. Sincerely Maria Guest Ambassador More

Antwerp, Belgium
1 review
5 of 5 stars Reviewed 2 May 2013

This hotel is top. First the staff. Be it at reception, serving breakfast, cleaning the rooms or whenver you need them, all employees express a high quality standard. The room (we had nr 100) was spacious, with a +2 m bed, Wi-Fi working from the first moment and all other lovely things. The breakfast offering was a daily feast, the... More

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Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
8 May 2013

Dear Paul V What a wonderfully descriptive review! We’re very happy to know that our staff went above and beyond to make your stay as pleasant as possible! Thank you so much for your kind words and great tips. We look forward to welcoming you home the next time you visit Cascais so you can get to know the two... More

Stockport, UK
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 May 2013

Stayed 25 - 28th April 2013. Have stayed in a number of hotels over the last five years or so, and never one better than the Pousada de Cascais. Situated inside the walls of the old Cidadela (Citadel = Fort) overlooking the marina where the pre-revolution Royal Family had one of their palaces, the buildings have been sensitively and beautifully... More

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See 3 more reviews by FujairahFan for Cascais
Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
8 May 2013

Dear FujairahFan, We are delighted to hear that you felt special during your time with us! "Our Best Stay - Ever!" Wow, what more can we say? Thank you so much for such positive feedback, it is so refreshing and encouraging. We hope you'll give us an opportunity to welcome you again the next time you visit Cascais! Sincerely, Maria... More

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 30 April 2013

My husband and I were fortunate to attend our very good friend's wedding in April. What a fantastic time we had. The hotel and staff were teriffic. There was not one point of our stay which was not perfect. Our room was lovely, the view of the courtyard very pretty. The hotel was immaculate throughout as was the manners and... More

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Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
8 May 2013

Dear Zoe L Thank you for your wonderful comments about our space, service and staff! It was an enormous pleasure for us to host such an important and special event as your friends Wedding and we were very pleased to received from all the invitées the most positive feedback! We'll be waiting for your next visit so we can introduce... More

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 April 2013

The pousada is a stunning combination of old architecture and superb modern design plus quality art works and good location and I love an indoor pool on a spring holiday. Here it's quite spacious, lots of natural light, air-conditioned - all to myself most days - lovely. It is next to the informal dining area but this was hardly used... More

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See 2 more reviews by Pimlicoperson for Cascais
Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
1 May 2013

Dear Pimlicoperson Thank you for such lovely review, it´s an enormous honour to have it shared! Your words perfectly describes the essence of our service and the spirit inside this XVII century fortress! We'll be waiting for a next visit so we can give you even more 'glamorous' reasons to choose and remind us ;) Sincerely Maria Guest Ambassador More

Irvine, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 26 April 2013

An absolutely beautliful Pousada, located in charming Cascais! The Old Forteleza was restored and made into an incedible Pousada! Our stay was from March 27 to April 3rd, 2013. From the moment we arrived we were treated like "Royalty". The staff and management go over and above to make the guests comfortable! Rooms are modern and very clean. The indoor... More

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Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
1 May 2013

Dear portugaltravellove "... a truly unforgettable experience".. memorable moments... is our main goal! Thank you so much for your sincere words and detailed description of our Pousada de Cascais and our service. Our guests are everything to us and inside of this old fortress, be treated as royalty is the minimum that they can expect, so we were very happy... More

Cambridge, United Kingdom
2 reviews
5 of 5 stars Reviewed 24 April 2013

In early April we were fortunate enough to have our wedding at this lovely hotel. We had seventeen guests most of whom stayed in the hotel as well and we all shared an excellent experience. The rooms, from standard to junior suite, lived up to the brochure, very modern, well-appointed, comfortable and clean. The wedding went smoothly because the staff... More

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Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
1 May 2013

Dear Bridget G How happy we were with your precious words and positive feedback! Thank you once again for chosing us to celebrate such an important date and for sharing your lovely experience with travelers and... lovers from all around the world! Best wishes to you both and we'll be waiting for you in April ;) Sincerely Maria Guest Ambassador More

Manchester
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 20 April 2013

Stayed here with my wife while taking part in a conference. It was mostly excellent apart from a non-existant view (see photo), a shortage of irons to borrow (we eventually got an iron but they didn't ever manage an ironing board) and a gym that opened late. These weren't major issues and the hotel overall was genuinely very good... you... More

Was this review helpful? Yes 2
Maria Joao S, Guest Ambassador at Pousada de Cascais - Cidadela Historic Hotel, responded to this review
8 May 2013

Dear ManFromManchester Thank you so much for your feedback. Your constructive criticism is very important for us because it's one of the best ways to understand how we can enhance your guest experience in the future. We would like to make it our mission to turn your good stay into a great one and hope to have an opportunity to... More

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Additional Information about Pousada de Cascais - Cidadela Historic Hotel

Address: Fortaleza da Cidadela, Avenida Dom Carlos I, Cascais 2750, Portugal
Region: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar/Lounge Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 22 hotels in Cascais
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
This luxury hotel, Pousada de Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 
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