Every bit as good as the first (definately 4.5/5 stars) however reading some of the reviews makes my blood boil and this has prompted me to review again. Why?
This place is fantasic but people have far too high expectations, I read in one report they provided the wrong type of pillow (if someone needs a particular pillow sort it...
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Reviewed 19 May 2011
Dear Trip Advisor Member,
Thank you so much for such a positive and great review. We are so happy that you decided to stay with us and that you enjoyed your time with us.
We strive to be a clear example and reference amongst 5-star hotels in the Algarve and that starts with great stays from our guests.
It is...
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The Monte Santo is one of the best resorts we have stayed in, in fact we have been back 7 times, albeit for just a couple of days at a time.
Its modern, clean, wonderful indoor pool, sauna and steam room to relax in. We will back a couple of times this year.
We always stay in the clubhouse.
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Dear Trip Advisor Member,
Thanks you for your Great Review!
Your detailed review was a delight to read. The Monte Santo Resort is absolutely a gem and tries its best to make everyone feel welcomed. Recommendations are greatly appreciated.
We notice that you mention that you have stay always in our ClubHouse, next time try to stay outside, also all...
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We stayed here in September 2011 for a 4 night short break. We got deal through Groupon and wasn't sure what to expect. Well, what a fantastic place! I honestly can't fault it. We had a huge 1 bedroom suite fully equipped with all mod cons and a massive balcony.
The pool area was great - plenty sunbeds of the...
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Dear Trip Advisor Member,
Thank you so much for such a positive review and kind words. We are so happy that you decided to stay with us and that you enjoyed your time with us. We strive to be a clear example and reference amongst 5-star hotels in the Algarve and that starts with great stays from our guests. We...
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Das seit 2008 existierende schlecht ausgeschilderte Resort liegt auf einer Anhöhe zwischen Lagoa und Carvoeiro. Es besteht aus einem Clubhaus, in dem die Rezeption, einige Luxussuiten, ein Restaurant, Bar, Billard- und Dart-Spielraum und ein grosser Innenpool mit Sauna + türkischem Bad untergebracht sind. Von dort geht es in einen wunderschönen imposanten Aussenpoolbereich nebst umliegender Appartment- und Townhouse-Einheiten, Kinderspielplatz, Trimm-dich-Pfad, Tennisplatz...
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Dear Trip Advisor Member,
Thank you for choosing the Monte Santo Resort during you recent visit to the Algarve. We wanted to acknowledge and apologize for the short comings you had pointed out in your review of the “No warm welcome”.
Our main focus it’s the guest service and the detail, your review helps us to improve that. One of...
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This resort has the space and facilities to be so much better than it actually is.
A friend and I stayed here at the end of the season and the rooms were huge. Large lounge/dinner. Fully equity kitchen. 2 bedrooms. Lots of storage. Good pool area.
Now for the not so positives;
Attitude of receptionist at check in was apauling....
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Dear Trip Advisor Member,
Thank you for comments.
As a hotel manager, it is never good to hear that we have failed to provide the expected level of service, and we didn’t, please accept my apologies.
We have investigated this with all departments concerned and meisures been taken to not have a similar situation like that. We hope that you...
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My wife and I stayed at this resort for a week in mid-October. Although this is not my normal sort of holiday, the weather was excellent throughout and we mostly enjoyed ourselves at the resort, and in and around the local village, Carvoeiro. This resort does offer golf also. Not having brought my kit, I unfortunately did not sample that...
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Dear TripAdvisor Member,
Thank you for your review and my apologies for the delay in answering. Without wanting to sound hollow, we genuinely take guest comments and reviews very seriously. As the Resort Manager, I am site almost every day, whilst doing my rounds inspecting all departments, whilst meeting and greeting guest. I note your stay with us occurred during...
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Although I was here in August 2011 I thought I'd just write a few belated words about our experience, particularly after reading some of the negatives.
I'm a single dad with a 13 year old son and we had a cracking time. I've stayed in Carvoeiro many times before (always out of town) and appreciated Monte Santo's location.
We booked...
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Dear Trip Advisor Member,
Thank you for choosing the Monte Santo Resort during you recent visit to the Algarve. We wanted to acknowledge and apologize for the short comings you had pointed out in your review of the property.
We pride ourselves on the high level service and product that we have to offer, but clearly we did not meet...
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Just returned from a week's holiday with my wife, during what can reasonably be described as the 'close of the season'. Despite this there was no reduction in the quality of service provided by the staff at the Monte Santo. The reception staff are welcoming and very helpul (always). The bar and pool attendant staff are friendly and never absent....
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Dear Trip Advisor Member,
Thank you so much for such a positive review. We are so happy that you decided to stay with us and that you enjoyed your time with us. We strive to be a clear example and reference amongst 5-star hotels in the Algarve and that starts with great stays from our guests.
We will look over...
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Returned yesterday from a 3 night stay at the resort, which we booked through Groupon. On arrival we were greeted by the reception staff who were all very friendly and extremely helpful, we were given a map of the resort so we knew where to park our hire car and where it was in relation to our apartment. We were...
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Loved every day at the resort. Booked with a Groupon deal and it was absolutely worth it.
Roomy modern apartments, seemingly new development but also very well maintained. The resort is well spaced out - gives that extra bit of character. Amazing food and service at restaurant, even limited menu for FB/HB was good. More choices are easily available in...
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