I booked a nights break in this hotel back in October 2011 for 2 couples. I booked through hotels4u and paid them when I made the booking. The staff at Lace hotel did not bother to check if the room had been paid and charged me again full price for the 2 rooms. I have been ringing them ever since... More

We were pressed for time and so limited in choice. After reading many reviews we decided to take a chance and booked a superior double at the Lace Hotel. Stirring sticks weren’t exchanged which I could tell from the previous guest’s lipstick stains. Coffee sachets weren’t topped up and the shower gel wasn’t replaced, we had double lotion bottles instead.... More

Despite reading the negative views of cold showers, dirty rooms and being overpriced, upon arriving at the hotel and my room I found this not to be the case. My room a normal single room was beautifully warm, spacious but more importantly clean! My only slight qualm is the showers could do with a little tlc but they were warm!!... More

Ignore all the negative reviews! This is a lovely, clean and well kept hotel which offers fantastic value for money. The rooms were large and modern with comfortable beds; however the bathroom was a bit basic but still met all our needs. The only problem was for the noise, probably not helped by the fact my room looked directly over... More

Having read some negative reviews, we were pleased to be given a throughly modern, quiet, well equipped room overlooking the cathedral. Perfectly comfortable, hot water, large shower, tea making facilities, adequate breakfast and a good restaurant attached. Excellent location Brugge is stunning. Recommend getting the Brugge City Card from the Tourist Office.Managed to sleep through the festival which lasted all... More

If you want to be freezing in bed and unable to shower in the morning, stay here. If you want a dirty floor and revoltingly out of place decor, stay here. They've refurbed the deluxe rooms in swedish black wood, completely spoiling the building. The cheap rooms are plain filthy, with cracked sinks and hardly any light. I suppose they... More

Well I should really start off with the positive aspects but please read the whole review to understand my rating! The location of the hotel was great, easy walking distance to everywhere. Many good restaurants and bars close by. Overall the staff were very friendly but really powerless to help with any of our complaints as the manager was not... More

First two rooms called standard were unfit for purpose. Bathrooms in caravans were better. No hot water, poor heating and lighting was inadequate. We were eventually moved but only after making a big fuss. This hotel lets down the beautiful city of Bruges ! Constant reply to our concerns by staff was, it's not my fault, training in dealing with... More

We booked this hotel just the day before staying in Bruge and as Christmas is clearly a very busy time, we were very limited with choice for the price that we paid, which was in line with a 4 star hotel price. Its very clear why this hotel has a 2 star rating as the rooms are very small and... More