Stayed one night as an emergency stop-over when the Eurostar was suspended due to bad weather. On the plus side: (1) the staff were friendly & helpful, (2) the hotel is conveniently situated for the central tourist area, (3) the range of TV channels was impressive. On the negative side there was no way it deserved the same star rating... More

What can I say after staying in this horrible hotel for three days? Nothing of positive. From the first day to the last everything was wrong. Below a long list of total failures. Customer care: no one of the personnel of the hotel was gentle and available towards to us. Always contrary to all requests, never kind. Accommodation: if you... More

I have stayed in this hotel 3 times before and it has always been excellent but now it has really gone downhill. We asked for quiet room, we were given a very noisy one. We had no heating and were told we could have an extra cover for our bed but could not move rooms. My husband had to shout... More

Stayed at the Alma the last weekend in January, got a bargain on booking.com only paid approx £50, the hotel was in a fantastic location right in the centre, no problems with the staff as some previous reviews have said, they were all very courtious and friendly, would have to say that if I had paid the full price of... More

The hotel left very good impression. Is not smth luxurious, but clean and cosy. You have all you need in the room. The best thing about this hotel is the location!!! Its just 1-2 mins walking from Grand Place. In the morning i had to take early train to the airport from the central train station and the way there... More

The location is perfect: it is close to central station and to the market square. The room was big, as well as the bathroom; everything was clean. When we arrived it was quite cold in the room, but we asked the reception and they turned on the heating. The rooms facing the street can be a bit noisy, especially in... More

Nice location in the old part of Brussels, 5 minutes walk from the Grand Place. Reasonable welcome and the room initially looked OK. View from the window into the kitchen of an apartment across the very narrow (5 metres) street. Discovered after opening the window for fresh air that there was no heating in the room. There was a single... More

This was my 3rd stay at The Alma. It is within 4 minutes walk of Central Station and 5 minutes walk of Le Grand-Place - so convenient par excellence. It is a modern building "in-filled" between more traditional ones. The rooms are well proportioned with everything you would expect in a modern hotel. Exceptionally clean and tidy and if you... More

Brilliant location central to everything 5 minute walk to Central Brussels train station and the Grand Place and restaurants and city center. Basic room, tv and bathroom, did the job. No tea/coffee making facilities though. Service at reception was unbelievably rude and unhelpful, very disappointing service. We were thrown our key, told to pay cash straight away and no help... More