Dear Sir Thank you very much for your recent stay at the Dolder Waldhaus and giving us such insightful and detailed feedback. We sincerely regret that the recent performance in the hotel was not what you usually expect. Please be aware that this level of service at reception and the cobwebs in your room represented an exception to the usual... More

Dear Madame Thank you very much for taking the time to share your feedback with us. We are delighted to hear that we were able to meet your expectations. Together with our new head chef Robin Gaido, we are thrilled to introduce you our new menu, for your next in-room-dining experience with us. We truly hope to welcome you back... More

Dear Sir Thank you for your stay at the Dolder Waldhaus and sharing your valuable feedback with us. We are pleased to hear that you enjoyed our service and have passed on your very kind words to our staff members. We were, naturally, disappointed to read of your dissatisfaction about our breakfast and the room rates. We are currently reviewing... More

Dear Sir Thank you for your recent visit to the Dolder Waldhaus. We are happy to hear, that you found our staff professional and enjoyed the view from your room, as well as the location of our hotel. Please be rest assured, that we have taken note of your valuable feedback in regards to our gym. It was a pleasure... More

Dear Sir Thank you very much for taking the time to share your feedback with us. We are delighted to read, that you had an enjoyable time during your stay and that our location, as well as our comfortable accommodation were to your liking. It was a pleasure to have you as our guests and we are looking forward to... More

Dear Madame Thank you very much for staying at the Dolder Waldhaus. It was a great pleasure to have you with us again. We appreciate your wonderful report on your stay and its great complimentary. We look forward to your next visit. Yours sincerely Thomas Schmid Resident Manager More

Dear Sir We really appreciate that you took the time to express your experience at the Dolder Waldhaus in such a detailed way. We were sorry to hear about the unsatisfactory points and wish to apologize for the inconvenience. Concerning the inefficient service in our Front Office and Housekeeping departments, we would like to assure you that we make every... More

Dear Madame Thank you for your great review of your stay at the Dolder Waldhaus and the compliments. We are delighted to read that you had an enjoyable time and that you particularly enjoyed our facilities and location. Why not join us during the winter time and experience our complimentary ice skating rink, which is the biggest open plan ice... More

Dear Sir We appreciate your positive overall opinion. We are sorry that the style didn’t meet your expectations. Our hotel offers room types in two different styles: modern, contemporary and also the traditional, classic rooms. We are pleased to hear that you enjoyed our product and services. Please be aware that the unsufficient WIFI connection represented an exception to the... More