We stayed at the Hotel Alex for a week of Spring skiing. The service was outstanding and the food superb. We had servers who quickly recognized us at the meals and sitting rooms and knew our preferences. So they in turn provided us with exceptional service since they anticipated our needs. The food was outstanding. It was well prepared and... More

I stayed at the Alex for a week's skiing in Zermatt. The hotel was excellent from start to finish: from being picked up at the station, the welcome, the atmosphere and of course the food! The spa is also wonderful to relieve muscles after a day on the slopes. On top of this all the staff were friendly and helpful,... More

As a family of four - two children aged 9 and 12, and all of us capable intermediate skiers, we were looking for somewhere different to try this year. We came across the Alex thanks to a brilliant package provider in the UK, and absolutely loved our week there! From the very beginning, the location was great - just a... More

Beautiful traditional Charming Swiss Hotel with cozy lounges and close to great restaurants, amazing views of the surrounding mountains, right in the centre of Zermatt and walking distance to the railway station. I cannot fault the service in this hotel, from the moment I arrived the service was impeccable... hotel staff was also very helpful advising me on where to... More

We first visited the Alex in 2000 and have been back many times since. It never disappoints and in my opinion gets better each year. It enjoys a good location, just off the main street with excellent views of the surrounding mountains. Access for skiing is very good with just a 100 metre walk to the Gornergrat railway from whuch... More

We once again stayed at the Alex for a ski vacation. The hotel never fails to satisfy and once again we enjoyed the comfort of our room, service from a wide variety of personnel and wonderful meals. To top it off the lounge, pool, fitness center and spa are fabulous. For my money, this is the quintessential Zermatt address in... More

Every year, Hotel Alex always brings the same thought: IMPECCABLE! The lounge area is huge but cozy at the same time, with many different open living rooms extremely decorated and confortable. The rooms are warm, large and with everything you may desire (from hot-tob Whirlpool, to radio where your i-phone can fit in to hear the music, to slippers and... More

Stayed at Hotel Alex for a quick ski break - wow, what a great hotel - family owned with a very warm atmosphere and nice staff, the service here is terrific. The accomodation is lovely, and the facilities are superb. It's also ideally placed for trains from Geneva (or up the mountain), shops and restaurants (not that you'd want to... More

Alex is an extraordinary hotel, and the most memorable part was the warm caring by the management and staff. They were always at hand to welcome you, greet you, guide you, serve you. Situated very centrally and conveniently close to the railroad station, the hotel boasts exceptional, unique ambiance inside, both in the rooms and in all public spaces. The... More