We've just returned from a weeks holiday in Zermatt with two of our kids (I've never written a review before but just had to after this!) and we LOVED every moment! Alex and his wife have done an amazing job renovating and building their Hotel - it's fantastic, wonderfully comfortable and extremely well appointed. We stayed in rooms 25 &... More

I am staying here RIGHT now and have been here for a few days now and I'm beyond sold! This brand new remodel was extremely well executed. The beds are crazy comfortable and the amenities are top shelf (villeroy and boch everywhere), tv with wide variety for clientele, the swimming pool, the spa, the most amazing shower head I've ever... More

This hotel has been completely renovated with a stylish, modern decor but it's still warm and welcoming. It has only been open for a little over 3 months! My family and I stayed in a beautiful apartment suite with a view of the Matterhorn (room 233-234 'Boreas'). The open kitchen was filled with great crockery (Villeroy & Boch). The flat... More

I must start by saying that I did not stay at the Schlosshotel but my friend Alex gave us a tour of the wonderfully restored facility. The place is brand spanking new and will serve couples, larger families and smaller groups quite well. While there are plenty of rooms that you might expect, Alex has also been able to combine... More

Positives: Great customer service from hotel staff. Excellent lounge and sitting area with fire place and bar. Excellent location of hotel directly across the street from the central train station. However, Zermatt is a logistical nightmare. It takes about an hour to get to and up the mountain to ski. I wore gym shoes to walk to mountain transportation and... More

We recently stayed at the Alex Schlosshotel - excellent service and excellent location for skiing in Zermatt. The complete renovation of the hotel has resulted in supeprb accommodation allied with great spa facilities including a popular pool, sauna and steamroom and a warm welcome. Rooms have been completely refurbished since our last visit. Lovely new bar with open fire in... More

Alex Schlosshotel manages to quite nicely bypass outdated hotel by sticking with 'traditionally swiss' - the building is not as old as they make it look (by having used very old wood in some parts of the building to create the patina). We booked a double room + extra bed for our daughter who was only staying one night -... More

Warm welcome and continued hospitality throughout our stay. Sadly, we only were able to stay in Zermatt for one day which made finding a hotel VERY difficult. Alex Schlosshotel was one of our only options for a one night stay. The staff really helped us to make the most of our stay. They were incredibly hospitable from the moment we... More