We have been coming to the Butterfly Hotel annually for about 17 years for a ski holiday.We cannot say enough about the warm welcome and gracious hospitality we experienced here every day.Simone and Frank Shilling are great hosts and all their staff are extremely friendly and efficient.They will advise you about where to ski given the weather that day,make lunch... More

We were collected from the train station in the hotel's own electric taxi. The hotel is only around the corner from the station and is very central to all the amenities of Zermatt. We had a nice warm reception. As a family of 6 we stayed in two double rooms with an extra bed in each room. The rooms were... More

This hotel is easily the most family friendly, entertaining and helpful hotel I've ever been in. The staff are extremely efficient and genuinely care about making your experience wonderful. The facilities were great - fast wifi, 3 different types of steam rooms/sauna, ski room, massage, gym, etc. etc. The food and beverages were great - their Apero Spritz was the... More

This was a wonderful experience for us. The hotel was very close to the train station, the staff was so helpful and pleasant. The room was very clean and comfortable and our view from our room was beautiful. Soooo relaxing. The breakfast in the morning was an added plus. More

Just back home from another fantastic skiing holiday in Zermatt & stayed for the 8th time in 8 years at the Butterfly. Hotel stay & service were excellent & new Managers Frank & Simone went out of their way to make our families feel every bit as welcome as previous years. The Restaurant Staff were very accomodating in catering for... More

We had originally booked a chalet in la plane and this got flooded so inghams gave hotel butterfly instead, we were very reluctant at first and nearly cancelled due to the fact the snowboarding was less suitable for us here. However hotel butterfly was exceptionally good I would rate it more as a 4 star hotel, the staff are amazing... More

We stayed several times in the butterfly over the past years and have fond memories of the place. This year is the 1st time it didn't feel the same, not having Vreni running the hotel is noticeable. Maybe the new manager has to find his way. Milo the bar tender is plain rude and not very helpfull. All the previous... More

We stayed 5 nights with a full breakfast and 5 course dinner every evening (part of a package price). The accomodations were Swiss clean, the staff charming, and the food excellent. They were very accomodating and even catered a bit to our daughter's food preferences. I would definitely recommend staying here and would stay again. This hotel is within easy... More

We enjoyed our stay here. It is within easy walking distance to the train to the Matterhorn, shops, restaurants, etc. We had a room with a balcony, and the room was clean and spacious. The breakfast was included and adequate. I think it was an excellent value. Our only disappointment was the flower boxes shown in the picture on the... More