Wow - what a place. The amazing surroundings are breathtaking. I was constantly expecting a James Bond scene to be filmed! The room (Breithorn room) was spotlessly clean, with a large luxurious wet-room shower room. Possibly the nicest hotel bathroom I've been in. We did look at the luxury rooms with the wider views - these were fabulous, it must... More

The breakfast and salad bar never change one bit. Reception staff are not very friendly and I did not feel very welcome( we've stayed here on and off for over 15 years ! ) The restaurant staff are much better, It's so sad to see the service, welcome and food slipping ..... More

We had come to this hotel with reference from our friend who stayed here last year and found it highly worthwhile. After reaching the hotel at 3092m altitude, did we able to find out why this hotel is so famous....it was for it’s location and the rooms. We could see the highest peak, Matterhorn peak right from the room window.... More

The night that my family and I spent at the Kulm Hotel Gornergrat was so magical and spectacular that I feel compelled to write this review -- even though other reviews here have echoed my praises (and concern) already. The experience of staying up on the top of the Gornergrat overnight, at the top of the Alps, surrounded by glaciers,... More

Considering this hotel is on a mountain top at 3100 meters the hotel standard, service and food is really impressive. Rooms are named after mountain peaks (and the room number is actually the height of that same mountain). The rooms are stylish & minimalistic; never has pine wood paneling looked so slick. The bathrooms are spacious and the shower is... More

Kulm is in a dream setting. The hotel decor & amenities more than exceeded my expectations though wifi kept dropping which can be a problem if you need an uninterrupted connection. The hotel counter staff was very pleasant & went out of her way to make my stay a pleasant one. Some of the key restaurant stuff can come across... More

To be quite honest I had mixed feelings when I booked a room here for one night,reading some of the reviews on here made me think twice... However, just take away the location and the hotel is perfectly fine, my room was good, comfortable bed and clean, the staff, check in and food all better than ok. Dinner was much... More

Maybe it is the altitude but I found the woman on the front desk appalling. Unfriendly, unhelpful and cold. The waitstaff were lovely, the food was fine - nothing special, but not terrible. The rooms were clean, fresh but a little Spartan. No fridge, no shampoo, no extra pillows. No bathtub. No little touches. There didn't seem to be anywhere... More

We stayed here for one night during a 9 day holiday in Zermatt. The hotel location certainly lived up to our expectations and it is very cool staying up on the mountain when everyone else has gone. We splashed out on the Monta Rosa suite and would recommend the room as it is outstanding. Unfortunately the food and service did... More