I have been several times to this hotel. Was convenient in the past . On our last visit, my wife and I, decided that it is no longer the Holiday inn we visited 5-6 years ago.. oldish , charging high prices for internet and garage, poor service, poor rooms . It is ok for one night but would not recommend... More

We were charged 240 swiss francs for a very poor room, in hindsight we should have left. The hall carpets were badly stained, the bathtub grouting was black with mould almost all the way around, there was an extra 19 franc charge for internet access (or 39 francs for the "total package" of tv and internet). There wasn't an amenity... More

Not worth for the price. The staff is not friendly. A lot of noise in the room. Far away from the city center (in Paradiso) but close to the highway exit. A lot of construction work in the area and also inside the hotel. Renovation is done in some rooms. I did not feel comfortable and would not book this... More

I recently spent a week in Lugano, Switzerland at the Holiday Inn. The staff make me feel like a member of the family, went out of their way to be helpful in many ways. The room was clean and bright, comfortable bed, both pools delightful, one for exercise, the other for sunbathing.I would definitely return! More

We stayed in the hotel overnight on our way back from France. We did venture out and the lakeside will be worth another visit, when it's not raining. The room was alright but it was very tired and a total refurbishment is called for. The bathroom was clean and so were the beds, they were also comfortable but the rest... More

we usually try to find a Holiday Inn hotel where ever we go. The one in Lugano is a very convenient and good one. Eventhough it does not have a lake view its minutes by foot from the lakeside promenade and easily accessible to the main road to Malpense airport. We had a beautiful room with a sitting area, staff... More

Room was not clean, with hairs in bathroom. Shower was too low. Rooms are outdated.Is in reality more shabby than on pictures. Sauna lights were not working. Personnel was not friendly or helpful. More

The best thing about this hotel is the location, just a short walk to the beautiful lake lugano, tree lined stroll alongside the lake. We called for a beer on a little bathing area, wonderful! across the road are lot's of bars and restaurants. It is a very classy area expensive but we expected that. The room at the hotel... More

Will never use this Hotel again, the Hotel Fabric is the problem WELL PAST ITS SELL BUY DATE, you need to see the carpets they are a classic, originally BLUE after many years are beig under the grime. Need to act fast Novotel and Ibis are opening 2012. The Lift system is a JOKE More