I don't really know what it is with people's perception of a Best Western hotel but they are clearly misinformed. I wish they'd realize it's a budget chain, especially in Europe. We're not talking about the Kempinsky or the Mandarin Oriental here. The hotel is located on the other side of the lake and a 20 minute walk from the... More

Hotel clean and neat. Was charged 28 swiss franks for watching CNN! Maybe they should not have TV's if they charge rates- not even pay-per-view. I complained to the front desk person to no avail. Breakfast also was a rip off the money they charge- canned fruit salad, coffee and juices for 24 swiss franks.

I was apprehensive about booking this hotel given the terrible reviews and low rating but had no choice due to a watch convention in Geneva. I was pleasantly surprised to find a clean hotel with a dent room, a small but acceptable bathroom and a reasonably good location few minutes away from Rue du Rhone and a short walk from... More

This hotel is not a four star hotel, but the location is great, and several staff members are very helpful. That being said, there are issues. Most importantly, there is certainly a level of incompetence among some members of the staff. Most disturbing, when I was checking out the man at the front desk told me my credit card did... More

I have just returned from weekend in Geneva and stayed at this hotel, to be honest I was rather concerned because of the the bad publicity, nothing could have been further from the truth. The room was spotless, the staff were absolutely lovely and couldn't do enough for you. Yes the tap in the bathroom was a little loose and... More

I met my boyfriend in Geneva (he does business there) for 6 nights at Hotel Diplomate after three weeks of travelling through France on a student budget. My two-star bed and breakfasts in Provence and my student hostel in Paris (all around 60-70 euros per night) were all superior to this poor excuse for a four-star hotel that costs close... More

These are now a renovated rooms in all the floors. The rooms are clean and freshly decorated, . Daily room service is very good keeping cleanliness standards high. Thank you !

Stayed one night at this hotel as we wanted to visit Geneva before heading to France. Wish we hadn't bothered! Hotel may have 4 stars over the door but that's where it ends! No hello at reception, let alone a welcome, manager was there twice & didn't even speak. We've stayed at many UK Best Westerns, one of the reasons... More

The rooms are small, the reception service friendly but patchy unless you speak good French, but the prices are low by Geneva standards and it is well placed for Rive and the downtown are If you are looking for a well-priced bed for the night in a safe and clean environment, but not fussed about design or frills, then this... More