I arrived as part of a 300 delegate conference to find that, despite my confirmed reservation, my room had been sold and the hotel was complete. The hotel reception simply said "the hotel is complete" and we were bumped to the Starling hotel, 15 minutes away by taxi. I was in the hotel for 2 full days attending a conference... More

in 2 different rooms with closed windows every noise from the street also at the 6th floor can be heard. in addition even elevators ate constantly heard in the rooms. My colleague staying in another room complaints about the same. Rest of the hotel is Ok for Geneva but not being able to sleep at this price is not acceptable.

This hotel's level of customer service is very high. All staff were helpful, welcoming & attentive. From rooms through to food the presentation was wonderful. There were thoughtful little extras, from snacks with drinks to extra shower caps & toiletries in the room. Visit & you will have a lovely time!

I recently stayed at this Intercontinental in Geneva for several days. I have, as a Platinum Ambassador with their loyalty program, have stayed at other Intercontinental hotels, but none have compared to this one. The doorman greeted us and we entered the superb lobby. The staff are welcoming and very polite, Vincent was brilliant and recognized my status and an... More

They keep a record of your special request/needs in previous trip. This is excellent system to make you feel that you are welcome again to the hotel ! For example, I am allergic to have down pillows (pillows with filled with birds fearthers) in ythe room and when I did arrive this was recorded and the room was well prepared... More

I was initially disappointed with the location as it is not in town. However, the hotel give you a bus pass - buses arrive frequently and its a 10 minute ride to Palexpo/airport in one direction and city centre in other. This actually makes it quite a good choice for events at Palexpo. Close to UN too. If I had... More

The Hotel is perfect if you're attending a conference at Palexpo or need to be near the airport, just a few stops on the bus which comes every 10 minutes, so you can take it easy in the morning and enjoy the beautiful breakfast. At the end of the day you can pop in and freshen up and take the... More

Rooms are rather small for the price when compared to other hotels. The hotel is located half way between the airport and town centre which can easily be reached by a short bus trip but it is another inconvenience that you may want to avoid if possible. Service wise the hotel is great at as the staff are all very... More

The common area, especially the reception is very grand and impressive. This impression does not last long. The staff at check in and concierge desk are quite poor. I was given a smoking room when I asked for non-smoking on check-in. I was told I would get non-smoking but on entering the room it was obvious someone previously had been... More