Decided to try this hotel for a change as stayed in The Rex Hotel last year. The Universo Hotel is in a fantastic position, very central. Very dated, but clean with a pleasant room. The breakfast is very limited, and could be a lot better. We stayed for 4 nights in this hotel and it was fine. We were given... More

We stayed for two nights at this hotel which is very close to St. John's Gate and only a 10 minute walk to the railway station ( take the left set of steps up from here ). The welcome at the desk was warm and the team were very efficient. The rooms and bathrooms are a good size and views... More

This hotel has a great location; close to stores, the wall, the train station and the opera. However, that is really the only good thing I can say. We were with a tour group and each of the others in our group shared stories about their bathrooms. Toliets not working, no hot water, etc. Our shower was in the middle... More

We have just arrived home after spending three nights in Lucca at the Hotel Universo. Good location except when they were setting up a youth event in the piazza. Men spent all day putting up stands etc. and they worked until midnight with generator noise keeping us awake. In the morning activities started just after 8 am with loud music... More

A grand old hotel in Lucca, which is an under-rated city in Tuscany. It may not have the Piazza del Campo of Siena or the Ponte Vecchio but it's a lovely town well worth a stop. The Universo is perfectly located on the edge of two of Lucca's main squares & I see some of the other reviews talk about... More

We really enjoyed our stay at Hotel Univero in Lucca. We arrived very late as our plane was late and we drove there from the airport in Rome. We found the staff welcoming and helpful,and they continued to be so on or stay and even after we left as our luggage had been lost during our teip from Frankfurt. The... More

The location of the hotel is ideal. I looks better from the outside, while the inside, though pleasant, is a little the worse for wear. It is clean, but the carpets etc are worn. The reception staff were helpful. The rooms also need a major uplift. They feel as if they were last re-decorated twenty years ago,

Couldn't wish for a better location to explore beautiful Lucca, the hotel itself needs a little tlc although rooms are clean, breakfast was basic self service but adequate. Hotel bar never seemed to be open, but there are plenty of bars and restaurants within minutes of the Hotel. My only gripe would be that there is no chance of a... More

The hotel is slightly tired, but has a charm all of its own. My wife and I styaed here two nights in October 2012, in a quirky room which was well appointed. We don't like branded hotels, so this well located Italian owned hotel was just right. We didn't breakfast here, which looked pretty basic, but wanted a central location... More