We found this hotel exceeded our expectations. The facilities were basic but we had everything we needed, the room and en suite were very clean and the bed in room 18 was a large double. Paola and Rob are a delight, very welcoming and helpful, providing a map of the town and how to get to different attractions, even booking... More

One of the best low cost / budget hotels I ever stayed at. We are extremely pleased with the services rendered by Paula. She is highly commendable for the warm welcome and providing us with tips on exploring Florence. She also offered us to help ourselves to the fruits / beverage available at the pantry. Although room interior is quite... More

Lovely welcome. Rooms were average nothing special but all you need is a clean bed and bathroom! Good location, easy walk to the train and bus station. Cheap enough. Nothing really stands out as good or bad.

First, we were touched by their thoughtfulness. After going to many places in Europe, we really didn't expect the warm welcome they had extended to us. Paola's son - he waited for us, and he sat down with us with the map of florence and explain to us the places we should visit and had suggested routes for us to... More

This hotel is exceedingly good value for money. It is not a 5 star hotel but the owner and her son provide such good service nothing is too much trouble. They are helpful with every aspect of your stay in Florence. The hotel itself is simple but provides good, clean accommodation with coffee making facilities, the use of a microwave... More

It is a modest 1 star hotel in a second floor without lift, without breakfast. But it is extremely clean, the bathroom is very good and the staff is simply awesome. The best staff ever. Simply amazing. The only negative point was the air conditioner. In the middle of the night it started heating the room, instead of cooling it... More

This is a small family run hotel an easy 10 minutes walk from the train station. Locatiion is great - it is a short walk to the Duomo and on to Piazza Signoria. It is spotlessly clean and unbeatable value in my opinion. We had a double room with ensuite and it was in excellent condition especially the bathroom. The... More

We visited Firenze in May 2011. The family which owns Nella was very helpful and friendly. They took the time to sit with us and show us all the hidden gems of Firenze. The rooms were simple and clean. We had an ensuite and bed just as described. The location was perfect and walking distance to all the sites we... More

Last Sep, I went to Florence with my husband. We went there for our friend's wedding and we are make up artist and photographer of our friend too. Nella offered us excellent service by teaching us where can shoot and have food & rest. The stairs of going up to Nella is excellent for shooting as well, therefore, it is... More