If you want a quaint, very Eurpoean-style hotel with comfy, clean rooms, a good location, and wonderful customer service, then this is the hotel for you! The rooms are a bit small, but they have have so much character (frescos on the walls, cathedral dome views, updated bathrooms). There is an amazingly beautiful breakfast room but you pay extra for... More

Great location, accomodating reception, breakfast was not included so don't know about it. The room was very spacious and clean and bed was comfortable - but bit odd as it was divided into an entrance area and and upstairs area. Upstairs was the bed and bathroom. Suitcases clearly remained downstairs so that we had to bring up what we needed... More

I thought this being a Boscolo, and having a good experience in Rome we booked a night here in Florence, Like another reviewer we were given a damp smelly room, bitten by a mosqito during the night, and forced to bring up our bags up three flights of stairs. The check in was awful, no welcome, no eye contact, just... More

Brilliant location, however that's where it ends! Had a "superior" room apparently, but halfway up the stairs to it there was a damp smell which got worse the closer you got, and the room itself. Had to have the windows open permanently to make it bearable. Reception staff extremely rude and unhelpful, and questions were answered with one word or... More

This hotel has a graceful look to it. The rooms are spacious and overlook a lovely street with cafes and restaurants in it. It is close to the station and all major attractions. The markets are close by and the shopping district is just around the corner. Great location. Breakfast was lovely with a great variety to choose from. The... More

We arrived at the hotel after an early morning flight and one hour train journey from Pisa. The hotel is a ten minute walk from the railway station. The hotel was very ornate and grand which typifies the Italian hotels I have previously stayed in. Reception staff were welcoming and very helpful. Our room was clean and again quite grand.... More

Whilst the staff were pleasant they did little to help when we had no hot water in our bathroom for 2 days . They were not prepared to give a discount . A packed breakfast was supposed to be avaiable on the day of departure but none was avaiable. The breakfasts were o.k but you have to be an early... More

Just read some of the other reviews, good and bad. All I can say is this hotel ticked all the boxes for myself and my husband. We came to Florence to stay in a hotel that typified what we expected a hotel in Florence would be like, and that is what in our opinion we got. We wanted to see... More

We visited Florence last year and decided to stay at this hotel. We arrived from Venice by train and the hotel was just a couple of blocks away from the train station and can be reached on foot in under 10 mins. The location is amazing as it is near all the major tourist attractions - The Duomo in fact... More