We stayed in a CLASSIC SUITE that included two bath rooms, sitting room and separate bedroom. Excellent location across the street from the train station but quiet with the double pane windows closed. The hotel staff was very helpful and made many calls to help locate lost luggage.Breakfast buffet was most enjoyable with a large selection of food. The hotel...
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We opted to stay in the suites as we were on a long holiday through Italy and wanted one destination with the luxury of space. The suites are very spacious and very comfortable. The only problem was rhat the kitchenette could be opened for an extra payment and that was not clear when we booked. However, they were extremely obliging...
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Dear Guest,
we thank You for the time spent to write about your experience in our Hotel.
The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients.
Hoping to welcoming You again in our Hotel, the Management and all the Staff...
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Only stayed one night but will be going back next time I am in Florence. Just across the road from the train station....so convenient! Rooms BIG and two beautiful bathrooms! Everyone was so friendly and helpful. Highly recommend this hotel.
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Dear Guest,
we thank You for the time spent to write about your experience in our Hotel.
The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients.
Hoping to welcoming You again in our Hotel, the Management and all the Staff...
More
It was difficult to believe we are in Europe when entering the room. It was so spacious~~
Pros:
Great location. Just a 1-minute walk from the Firenze SMN Railway Station. Easy to find and very convenient for us because we have huge lugguage. With good food and supermarket nearby.
Friendly staff.
Large rooms with "kitchen" and 2 bathrooms! So good...
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Dear Guest,
we thank You for the time spent to write about your experience in our Hotel.
The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients.
Hoping to welcoming You again in our Hotel, the Management and all the Staff...
More
My husband and I just returned from our European vacation and stayed at many hotels. This hotel is centrally located in Florence and is super close to the train station (SMN). While it is not a large hotel the rooms are VERY large, modern and clean. Our suite had two rooms and two bathrooms and the WiFi was free. Our...
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I'm very happy with the Waldorf Suite, super clean, great location, modern rooms, good breakfast, free WiFi. If I come back to Florence definitely I will book it again. I'm a picky person.
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Dear Guest,
we thank You for the time spent to write about your experience in our Hotel.
The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients.
Hoping to welcoming You again in our Hotel, the Management and all the Staff...
More
We stayed at Waldorf Suites in Florence in September, 2011 for 5 nights. We arrived by train into Santa Maria Novella station and found it fairly easily; it is literally right across the street (from the West facing entrance). The lobby is very clean and modern and we checked in without any issues. The room was very spacious, the largest...
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Dear Sir,
We thank you for the time spent to review our Hotel, your opinions and suggestions are very important for us to understand the results of our efforts in order to give to our Guests the best service we can.
Our Management is going to increase efforts to improve the behaviour of staff towards our customers with better and...
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I can only endorse the many excellent ratings from previous reviewers.
The hotel is in the center of the city,everything is near!!!
The staff was so nice, it was almost unbelievable.
The staff was very polite and helpful. Everything I needed was promptly provided.
A really nice place to stay and hopefully it won't be long before we're back.
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Dear Guest,
I thank you for your post on this traveler community, I like your title......simple and clear!
I'm glad you had good time with us and I believe next time you will come to Florence you will come to Waldorf Suite!
My best,
Christian Casati
Waldorf Suite
B&H Hotels
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After reading the mixed reviews on this place, i was keeping an open mind about it. We stayed at the "presidental suite", it is the largest room they had. The price is acceptable. 1 bedroom with 2 baths and living room and dinning area and small kitchen. An apartment set up. The walls are a little thing and you can...
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Dear Guest,
we thank You for the time spent to write about your experience in our Hotel.
Thank you for your post on this traveler community I'm happy you had good time with us.
The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction...
More
This is probably the worst hotel I ever stayed at. Me and my wife planned to stay here for 3 nights but by the second night we had to pack up and leave. The room had a moldy smell which was probably mold since the hotel is in an old building above a bus station. Every time we were in...
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Dear Customers,
We are very sorry that we have not satisfied your expectations.
Unfortunately we had a delay with the emptying of septic tanks.
The problem is continued one day only.
In that day the smell outside the hotel was bad.
When we received the complaint you have not wanted to change room and we had not chance to resolve...
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