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Hotel Il Duca

Via della Pergola 34, 50121 Florence, Italy
Hotel amenities
Hotel Il Duca
Ranked #347 of 471 hotels in Florence
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65 reviews from our community

    Trip type
Traveller rating
    6
    20
    16
    9
    14
Date Rating
Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 12 April 2013

While indeed situated a few streets away from main attractions, clean, with wonderful decorations, the hotel lacks terribly in hospitality. When arriving there, we were greeted by a receptionist that spoke only Italian, our room was supposed to be ready at 3 pm but when we got there we had to wait until 4 pm for it to be cleaned.... More

Was this review helpful? Yes 1
St. Petersburg, Russia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 April 2013

Me and my friends was surprise to get such kind of hotel for these little money what we had pay. We are were 3 persons and we got big room what was enough for us, bathroom was also big. Everything is new inside of room and outside. Location is great (in 2 minutes from S.M. del Fiore), street is little... More

Was this review helpful? Yes
Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 8 August 2012

The hotel is family run, and you are made to feel that you are in somebodys house, not a hotel. There are so many rules and regulations. That aside the hotel is in a great location 2 minutes walk from the lively bar area, and a good starting place for a days sightseeing. The rooms are small but clean, but... More

Was this review helpful? Yes 3
Angela M, Proprietario at Hotel Il Duca, responded to this review
4 December 2012

The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the... More

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3 of 5 stars Reviewed 3 August 2012

Hotel was good, clean and location was nice in center of city. But, we are being continuously monitored here and we can find lot of restrictions like not to put your stuff in fridge, not to wash your clothes etc..If they have something like these they should have placed there rules and regulations while describing about there hotel. So, people... More

Was this review helpful? Yes 2

Review collected in partnership with Galahotels.com

Angela M, Proprietario at Hotel Il Duca, responded to this review
4 December 2012

The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the... More

Preston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 26 July 2012

The hotel is situated in the old city with narrow street which I liked. Once we entered the hotel we found it to be light and airy. The rooms were nicely decorated, very clean and adequate facilities - the air conditioning worked well which was important as the temperature was 35c. There was a small terraced garden where you could... More

Was this review helpful? Yes 2
Bucharest, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 12 November 2011

Hotel was choosing by travel agency and our mistake was to not read the reviews before. So: the staff seems to composed by a family members: old man watching all day at TV (he wear exactly same shirt for four continuous days), old lady in breakfast rooms teaching you how to not touch any device (so yours toast will be... More

Was this review helpful? Yes 5
Angela M, Proprietario at Hotel Il Duca, responded to this review
4 December 2012

The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the... More

Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 8 November 2011

We stayed in this hotel for a week end and enjoyed our stay! We would recommend to a friend staying in Florence !

Was this review helpful? Yes 1
Epsom, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 10 October 2011

Like a few others we read the reviews AFTER we'd booked this place and were a little worried. However, we've just come back after a week at the Hotel Il Duca and can say without any hestiation we'd stay there again. Its a family ran hotel, located right on the edge of the pedestrianised area of the old part of... More

Was this review helpful? Yes 1
Helsinki
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 October 2011

I read some of these other reviews before my trip to Florence and if I hadn't booked the room beforehand I probably wouldn't have chosen this hotel, and that would have been a mistake. I found Il Duca a quite nice, peaceful and clean, well-run hotel. The staff members weren't overflowingly cordial, but friendly and helpful enough for my taste.... More

Was this review helpful? Yes 1
Curitiba
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 12 September 2011

Location? Perfect! No more than 500 meters from Duomo and the very pleasant (and cheap) Zio Gigi restaurant. Rooms? Reformed, clean, a/c working very well, free wi-fi and cable TV. Breakfast? Ok for a small "albergo", but starts at 08:00, so late in my opinion. Staff? That´s the big problem... the hotel is a family house, so they make the... More

Was this review helpful? Yes 3
Angela M, Proprietario at Hotel Il Duca, responded to this review
4 December 2012

The customer is always right is a concept invented by a customer. He's right who is polite, courteous and sympathetic to anyone who is doing a job in which the client is not competent. Why after 12 hours spent smiling, explain, listen, answer the phone, respond to email and, in the midst of all this, groped to work while the... More

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Additional Information about Hotel Il Duca

Address: Via della Pergola 34, 50121 Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Hotel Style:
Ranked #347 of 471 hotels in Florence
Price Range: €€
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