It was our first night of three at this hotel at the beginning of a Sicilian tour. How beautiful and grand the hotel must have been in the past. No longer Our first room was on Via Roma, very noisy if window left open , no air conditioning, leaking toilet, a very large tired room. Beds were good. Reception staff... More

A great hotel in Palermo, I cannot believe someone would rate it poorely! It is a stone interior with great finishing touches! Only negative is no pool... Good sized rooms and everything about it is just fine. More

When we checked in to the hotel, they made us wait for almost 2 hours, and it's not an early check in..!! When we arrived, they told us to wait about 30min, which was fine. But after 1 hour, they still asked us to wait.. until I was run out of patience. The attitude of the front desk was terrible,... More

We booked 2 rooms for 2 nights at the end of a 3 week trip. I was looking for a little luxury but was sadly disappointed. For the same price as the other couple, we got #348, a small interior room that when the windows were opened (both the air conditioning and the fans had been turned off for the... More

Our room was fine, though not enormous. Shower etc all worked well. Excellent choice at breakfast. The history of the hotel in the lift made us smile every time we got in. Some English language TV channels and a lot of football. Centrally located for centre and port. More

Have just spent two nights in a suite on the second floor and being out of season it was very good value. The public areas remain opulent, providing one doesn't look too closely at the detail. Really, it needs the decorators in for a tasteful makeover but the overall effect is still magnificent, with enormous mirrored halls, marble statues, paintings... More

We have spent three nights in this hotel which is grand in name but not its service. The rooom was spacious but irritatingly noisy (persistent buzz even with airco off). Uninspired breakfast is served in a beautiful room by waiters who seem to be bored to wits, and not attentive enough. I would like to note thatba similar property in... More

We stayed for 3 nights and enjoyed our exceptionally large room. The breakfast was pleasant and rich. The hotel is well maintained but in need of refurbishment if it is to return to the 5 star rating and its original glamour. The TV had channels in English which was a pleasant surprise in a country, where all films on the... More

We stayed here for 3 nights, and the location is very central and within walking distance of all the main sights. Overall the hotel is very clean and the rooms are well kept, but need a little TLC as the wall paper is peeling off in a few places. But overall the room was comfortable with english speaking news on... More