Even after reading other poor reviews, I was ready to give the hotel the benefit of the doubt because I have never been steered wrong by Globus, and since I was on a Globus tour, I had no choice but to stay at this hotel. The room we had was a nice size, but needed updating badly. The beds were... More

For the money, stay somewhere else. The rooms are NOT what they are in the pictures. They are old, the carpet is orange, NO WIFI except for 30 minutes only in the lobby and its so slow you can barely load a page in 30 minutes. The staff was rude and unhelpful. The entire hallway smelled of cleaning chemicals I'm... More

We stayed here for 1 night as we flew in to Palermo very early so thought we would have a day relaxing before we went to our next destination (Catania). The pool is ok however the drinks are overpriced and I waited 20 minutes at the bar to get served whilst the bar man basically ignored me. We had requested... More

This hotel is definitely geared towards groups rather than individuals. As such it tends to have no real focus with lifts constantly innundated with suitcases. Rooms are adequate but gloomy as is the rest of the hotel. A facelift appears to be required. Location is great overlooking the sea. More

We are about to check out of this hotel after a 2 night stay. It's location is slightly away from the central area, but it is in walking distance, and there are public buses (and the hop on hop off bus) that take you into the city. Our main reason for choosing this hotel over others was the pool- both... More

Beautiful hotel, very modern and clean. Staff was friendly and very helpful. Wonderful buffet breakfast. The swimming pool was excellent and with a lifeguard present all the time. More

We were looking for an hotel with an outside pool in Palermo, close to the city. This is the only option we found. We booked it through expedia and got a Standard room. AVOID These rooms. They are dirty, smell humidity, mold around the bath. We have paid to be upgraded to the deluxe rooms. They are brand new rooms.... More

We have stayed in NH Palermo from 23.60-27.06. The only reason I booked this hotel was a very good price, as one of my friend works for the company. We were booked into an old, filthy and smelly room located on the first floor. The ceiling in the bathroom was leaking, AC was broken and fridge didn't work. I stayed... More

The first day we arrived the pool was closed as it had been raining earlier - even though it was 28 degrees when we arrived. I complained and it was open the rest of the time after that. Its selling feature is the pool - so it needs to be available. The rooms were tired and a bit shabby but... More