Great location if you're travelling by train and the hotel is absolutely spotless. Having said that, it doesn't have much else going on for it. In 4 days, I haven't met a single staff member who gives a flying youknowwhat about their customers. They don't smile, they don't help, they don't talk. Maybe they're secretly robots? My single room was... More

Having been disappointed with not be able to attend Carnivale due to bad weather we were viewing this trip as not being anything other than a poor substitute However the Belle Epoque made our visit to Venice a delight We could fault nothing about the hotel from the Reception where we were invited to leave our bags when we arrived... More

We stayed at this hotel before and liked the location so booked again. The decor is truly over the top - moulin rouge anyone? The staff can be lovely or prickly. We felt assaulted when we initially checked in however service improved. The young man who works the desk in the afternoon was really lovely. Good value for a Venice... More

Pleasant staff on reception. Hotel was so close to the railway station and Ferrovia waterbus stop, absolutely brilliant as it meant we could leave our luggage in store on our last day before getting the night sleeper train. Room was compact but adequate, air con worked fine. Smelt of smoke though if we opened the window - the gutter was... More

It is purely worth the money spent. (well we got it on a deal) The rooms are grand and look royal Friendly staff and very near to the railway station You could just roll your luggages from the station to the hotel. Food was very good and it is also very near to the boat stop to get to the... More

Love the location of the hotel. I came from Firenze and went to Venice for the first time. I had no problem finding the hotel only 1-2 minutes from the train station. The hotel is not cheap so I expected a little bit more. The wi-fi is not free, the rooms are very small and front desk people are not... More

Recently stated and enjoyed it. Rooms were a little stuffy but we were able to open windows to help. The courtyard of the hotel is very pretty and helps to ensure the rooms are quiet at night. Staff were helpful. Only complaint was that only one person could use the wifi at a time as the login was limited to... More

We stayedin this hotel in April 2013.. We really loved the location of this hotel.. Its just 5 minutes walk from the train station and the ferrovia station for the vaporetto trains.. The rooms are very cozy and the lobby looks very grand with the murano chandeliers! The staff are very nice ans pleasant and try their best to converse... More

Ok where do I start, me and my wife travelled to Venice booked through their website. We found the hotel easily not far from coach station/railway. When we arrived we were met by an old grumpy arrogant man on reception. We said hello.. No reply so we just stood there as he was on his computer. 2-3 minutes later he... More