I stayed at the hotel from 12/28/2011 to 1/07/2012 it is a very nice hotel but expensive, the best part is the location very close to the Pantheon, but our rooms were 340.00 euros/night and they
were small rooms. Any drink or food at the hotel was too expensive so we did not try any.
Service was excellent and friendly.
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This is a wonderful hotel in a great hotel that overlooked the piazza. We had the junior suite which is well appointed as expected for the price and service. Highly recommended!
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Dear Guest ,
thank you for choosing Grand Hotel De La minerve for your Holidays, and for sharing your impression
Best Regards
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My friend and I visited the roof terrace in this hotel after a long day doing the sights. To our utter dispair we were treated so badly I am now prompted to write a review so that I can save other visitors from the dispectable and shameful behaviour of the staff on the roof terrace. My friend ordered a Singapore...
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Dear Guest,
We are professionals of the hospitality, and our guest’s opinions are always of the highest value to us, so we conducted an internal investigation, to understand what happened.
On Sept. 29, you and your friends were welcomed at the Roof Top Bar by our award winner bar manager. You were served 1 beer, 3 Singapore Gin Sling, 1...
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It is just a walking distance of all the major sites right next to Pantheon. As we had only two days in Rome location was our decison basis. I got what I was looking for.
The lobby is great, however, the rooms and furnitures are old and the service in general is average. The bell boy was answering our questions...
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Dear Guest,
It is with utter disappointment we receive your feedback , mostly because of your statement regarding service being “average”. We compel all our staff to be at the guests disposal, helping them in any of their need or request. This is why the bell boy doubles as concierge when the proper one is not at disposal. However we...
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I have been coming to the Hotel Minerva for 14 years. My last visit in November, 2011 was excellent. This hotel is not resting on past glory, it is making itself better. The staff was excellent, the room updated, and the breakfast buffet completely revamped and wonderful. I will return again soon.
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Imagine walking out of the front door of your hotel and seeing that you are a block from the Pantheon. Probably just another day to a local, but incredible for a tourist. In addition to the location, the staff are friendly, speak English, and are attentive. There is a rooftop bar to go to to see the sunset over the...
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Dear Guest,
Thank you for your overview, we are glad to know that you appreciated our staff.
We foresee to host you again, Best regards
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Other than location we didnt enjoy the experience at the hotel. Especially for the price or the hightened expectation of a 5-star hotel. We wanted to warn other travellers, as it was a very unusual 5 start hotel, nothing was really living up to that quality. There was not much of client service orientation, just rather indifferent attitude, which you...
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Dear Guest,
By thanking you for sharing your impressions and opinion, we apologize for not being up to your expectation, we will take your worldwide traveller experienced evaluation as a valid metre to spurt our staff do their utmost to feel our guests at home. We would like to point out that the location has no value in the Star...
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We have stayed in the hotel multiple times, typically annually, so this being our 5th trip, we knew what to expect.
This is the first time I have read the trip advisor comments and unfortunately many of them resonate. We visit Rome to walk, not spend time in the hotel. Because of the location this makes each short trip a...
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Dear Sir,
Being one of our many returning guests your opinion is of very high value to us, we are really sorry for your delusion and we really hope that you reconsider abandoning us.
It must be admitted that the change from the Suite with balcony, view on the square and 6mt high wooden ceiling to a Classic standard room...
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This hotel is in a fantastic location but very expensive to the point of even if you could afford the prices for food/drink etc you would still feel you were being ripped off.The room we stayed in was just on par with a premier inn so dont expect a real 5 star feel.Overall ok.
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Dear Guest,
thank you for taking your time to review our Hotel, we feel very sad knowing that you felt ripped off visiting our Roof Garden. The quality of the food and the service offered has a cost, which necessarily is reflected on the price list, we are however less expensive than other comparable roof top restaurants in Rome. Our...
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We just stayed two nights at this hotel. It was not very charming and we looked out at a dirty alley and an dirty rear doors of another building
The bathroom was quite small
The front desk people were great and the breakfast was delicious
Make sure you ask for a room in the front and on a high floor
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Dear Guest ,
Thank you for sharing your impressions. Our hotel is a large antique building in the Rome city center and our rooms overlooks different views. The cleaning of streets that surrounds us is made by Rome municipality approximately once per week, following our repeated requests, but there is nothing we can do to force other properties to clean...
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