Service is always perfect - rooms are nice, classic style, often with little free amenities (chocolates, fruits, water) a bit "oldish" but good quality - overall value for money - I have become frequent and satisfied customer - not extremely fancy but hospitable -Christmas decorations make it a very cozy place.Restaurants are good. I recommend it
More
Second stay after 10 years. First time had a HUGE room, that left an extremely favorable impression. This time, had, what I believe to be the smallest room in the hotel with construction ongoing in the hotel, right next door. (To be fair, I was paying a discounted rate).
Even a small room does not hide the grandeur of the...
More
Dear Guest,
We are delighted that, despite your room’s dimensions, you enjoyed once again the discreet atmosphere, the attentive service and the fine dining facilities of the St. Regis Hotel. Our executive chef takes great pride in selecting only fresh ingredients to create local specialties blended with innovative touches and he and his team would like to thank you for...
More
I am not one to make gushing comments, actually have never commented on any of my trips or hotel stays (and there have been many) however feel compelled to after recently staying at the St.Regis Rome. I booked to stay there to celebrate my birthday and from the moment I arrived the customer service and attention to detail was outstanding....
More
Dear Guest,
Your feedback is precious not only because you are a repeat and expert traveler, but because you are sharing your experience for the FIRST time. Please know that there is nothing more gratifying and encouraging than your complimentary comments. We are delighted that you loved the unique heritage of this historical palace and our efforts to make you...
More
I booked a week at the St. Regis for my husband and myself. I opted for the prepay option since it was 30% cheaper. I later received an offer to upgrade to a larger room with butler service for €99 per day, and I accepted the offer. The day before my trip I received an email from the hotel notifying...
More
Dear Guests,
Allow us to express our gratitude for your positive comments. We are especially pleased that you appreciated the taxi strike notification and private arrangements, so that your arrival would not be affected by the absence of public transportation. We look forward to another opportunity to serve you in the future, electing the St. Regis hotel as your personal...
More
For New Years and my birthday my husband surprised me with a trip to Rome. We stayed at the St. Regis. This grand old hotel is in a great location, within walking distance of shopping, bistros and many of the sights. Even better it is just a very short walk to the metro from which you can get everywhere. Our...
More
Dear Madam,
I am so very pleased that we were able to create some special memories during your recent celebratory trip to Rome and to quickly recover a service delay. Allow me to extend you my personal “grazie” for taking the time to share your experience and for your appreciation. Together with the St. Regis team, I would be honored...
More
We stayed at the St. Regis Rome over new year's and had a great time. Yes, the hotel is a little off the beaten path but we didn't think it was prohibitively out of the way. Staff was very accomodating, hotel is pretty cool. Rooms on the street are a little loud but rooms are nice. Gym is pretty nice...
More
Dear Guest,
Thank you for your review and for your most valuable feedback. We especially appreciate that you have noticed the original 1894 lift, which was designed and built by Cesar Ritz and registered as the 13th modern elevator of the era in Rome. This unique heritage piece was motioned initially by a hydraulic pump system utilizing water of the...
More
I spent three nights here on a Tauck tour this past summer. You walk into this hotel and are greeted by this beautiful lobby that you walk through into a huge ballroom/ restaurant. It is grand and the detail in the architecture and decorating is perfect. We arrived early and our room wasn't ready so we sat in this beautiful...
More
Dear Guest,
Thank you for your appreciation of the unique heritage of the St. Regis hotel; its austere façade conceals sumptuous interiors and a discreet, relaxing atmosphere beloved by generations of extraordinary guests, attentive to details, just like you! We are also grateful for your comment about the internet charges, as it gives us the opportunity to inform you that...
More
My husband and I stayed at the St. Regis in Rome in October and it was truly a delight. They upgraded our room to a fabulous suite that was beautifully appointed. The butler service was wonderful. We had the concierge book our tours for us and they were all fabulous with the exception of one tour. We had asked for...
More
Dear Guest,
We always welcome our Guests contribution and feedback, so we would like to thank you for sharing your positive impressions. We are extremely pleased that you appreciated the signature butler service commitment to excellence and personalization and our gesture for not having been able to provide you with the expected tour guide language fluency. Our external partners are...
More
I have used Spa facility at St.Regis Grand Hotel Rome, the name of spa is KAMI SPA, during my stay. I booking 2 treatments 1 massage and 1 body scrub, Therapist bring me to the room. and they prepare products in glass bottle for massage oil and coffee scrub as well. I saw the packaging was nice but under the...
More
Dear Guest,
Thank you for sharing your KAMI SPA experience during your stay at our hotel. Our external business partners have been accurately selected based on their professionalism and high quality standards. Your feedback has been immediately forwarded to the KAMI SPA Management who joins us in extending you our most sincere apologies. A detailed check of each product in...
More
This is a nice and comfortable hotel. The service level for this country is above average, not perfect but good.
Minor service issues were experienced but mostly on Sunday. Everything is dead on Sunday at this hotel. Room was not cleaned and most of the requests were not answered.
The hotel is maintained nicely but needs some work and updating....
More
Dear Guest,
Firstly we would like to thank you for taking the time to share your experience at the St. Regis Hotel in Rome. We welcome every feedback, both positive and negative, as this is the best way to evaluate and so to improve the level of our product and service. We also share your disappointment for the inadequate room...
More
1,196 Reviews
666 Reviews
697 Reviews
