Myself and my husband stayed here for 3 nights. Whilst we thought the location was ok that was about it! As others have said the rooms were tired and not very clean and I agree seems like they had started off as a boutique hotel and got bored with the idea! The walls were paper thin we could everything from...
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I stayed here with my girlfriend for three nights at the end of September. Overall our experience was average and i would agree with some others that this is more 3star than 4. First off, a couple of points on service- it was pretty good. The guy at the desk does look a little surly but he seems to be...
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Dear guest,
First of all we we´d like to thank you for having chosen Hotel Acta del Carmen for your recent stay in our city.. We are pleased to know you appreciated the staff´s dedication and commitment to delivering a top notch service.
We took note of the incident with the group of kids you mentioned in you review, and...
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My partner and I stayed here in August. The hotel is great value and delivers on space, style and location!
The room was massive, and the ensuite also very spacious. We really liked the design of the room and had a very comfortable stay. The rooms were cleaned regularly and the staff were lovely.
The bonus for sun lovers was...
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Dear guest:
We are glad to learn that you and your partner enjoyed your stay with us. We are committed to deliver an unforgettable experience while visiting our beautiful city.
As you described in your comment we are located near numerous restaurants and bars, but at the same we can offer a tranquil atmosphere where you can just lay back...
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My general impression of this hotel was that they had opened it as a trendy, art hotel a few years ago but were now wishing they hadn't. They seem to have got bored of the idea of having to run a hotel.
The staff weren't rude but they weren't particularly friendly or helpful either. At one point the wifi had...
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Dear Guest,
First of all, we´d like to thank you for having chosen our hotel. We feel terribly sorry to learn that we fell short to meet your expectations.
Our long-time goal has always been to deliver the best possible service to our guests so they can live a wonderful and unforgettable experience while in Valencia. And we do not...
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Whilst the staff were very friendly and helpful and the rooftop Jacuzzi was good the hotel needed general maintenance especially to the bathrooms. We were first given a room on the second floor where the bathroom was mouldy and the shower head was caked in limescale. We were told that they had hard water. I refused this room and we...
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Dear Guest,
First of all, thank you for having chosen the Acta del Carmen Hotel for your recent stay in Valencia.
We are sorry to learn that your stay with us did not satisfy all of your expectations. From your comments we understand that the cleanliness of your room did not match our usual standards. We will investigate the reason...
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I had high hopes for this hotel after reading about it in a Guardian travel article earlier in the year. It looked cool and chic on the website and the rates were very good value. I’d checked the TA reviews when I booked it and the overall rating was a 4, shortly before I travelled to Spain I saw that...
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Dear guest:
To start with, we thank you for having chosen the Hotel Acta del Carmen for your recent stay in Valencia and for taking time to air your views on TripAdvisor. We are most grateful for customer feedback for it allows us to enhance our understanding of our guests' needs and wants.
We learn from your remark that the...
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My sister and I stayed at the Hotel Acta del Carmen for 4 nights and felt satisfied that it met our 3 star expectations (although it is a 4 star on the official website). The room and bathroom were a decent size, however there was a bit of peeling wood hanging off the window in the bathroom which could have...
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Dear Guest,
We thank you for your stay at the Hotel Acta del Carmen and for taking time to share your point of view with fellow travellers on TripAdvisor.
We are most grateful for any kind of feedback as it makes us aware of possible flaws and allows us to take corrective actions, whenever and wherever possible.
Our hotel boasts...
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So we were pretty excited to stay at this hotel! It looked incredible on it's website and was in a really great location. Upon arrival we were mildly disappointed with the state of the hotel. It could use some touching up. We entered our room which to our dismay did not reach the standards set forth on the website, but...
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Dear client,
First of all thank you for choosing Acta del Carmen Hotel for your stay in Valencia.
We are really sorry the hotel didn’t fulfill your expectations. We would like to let you know that we do all our best to have the information in our website reaching the standards of the room. We are sorry about the trash...
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This hotel is nothing what it seems on the website from the descriptions or pictures. As a summer traveler I was anxious to see the rooftop terrace and jacuzzi. To my surprise, the "jacuzzi" was a dump filled with a tarp, trash and debris were all over the rooftop accompanied by a dirty mattress. In my room, I looked through...
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Dear client,
First of all thank you for choosing Acta del Carmen Hotel for your stay in Valencia.
We are sorry you could not use the Jacuzzi during your stay. The reason is that during that period (end of May – beginning of June) the weather was terrible and we were forced to close it. We informed our clients from...
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My sister and I stayed here when visiting my daughter who was studying abroad in Valencia. It's literally steps from the Florida State Study center plus a great location to walk just about everywhere. the room was immaculate and the bathroom was large and well appointed. Very comfortable beds. It got a little noisy in the morning because it's in...
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Reviewed 10 November 2008
Dear guest:
We thank you for your stay at the Hotel Acta del Carmen in Valencia and for your valuable contribution in TripAdvisor. Nothing pleases us more than knowing that we achieve our objective of providing memorable stays for our guests.
We will try to improve the quality/price ratio of our breakfast and hope that during your next stay you...
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