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Petit Palace Embassy

4.0 of 5
C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Hotel amenities
Petit Palace Embassy
Ranked #208 of 456 hotels in Madrid
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101 reviews from our community

    Trip type
Traveller rating
    21
    45
    25
    5
    5
Date Rating
Ulm, Germany
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 12 April 2013

Conveniently located hotel in an upmarket neighborhood. Many landmarks can be reached on foot and it provides a good base for a short trip to Madrid. Rooms are small but well designed, despite in need of some redecoration. Quality of craftsmanship is not high. Very ordinary toiletteries and little space in the bathroom to accommodate even a moderate vanity case.... More

Was this review helpful? Yes 1
See 2 more reviews by Susana F for Madrid
Victoria G, Gerente at Petit Palace Embassy, responded to this review
13 May 2013

Dear Susana, First of all, I appreciate your feeback. I am glad to know you had a nice stay with us. However, we regret that certain details were not entirely to your liking. Let you know we will bear in mind your comment with the aim of improving. Our recepcionists are characterized by their enthusiasm and strong interpersonal skills, and... More

Siena, Italy
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 30 November 2012

It is fine no doubt but something is missing to be really good. Location is excellent, room is clean and breakfast is standard. but something is still missing, maybe it is a little bit "cold" as atmosphere. Price is a little bit too high but maybe you pay more because is in Calle Serrano

Was this review helpful? Yes
Victoria G, Departamento de Ventas Online at Petit Palace Embassy, responded to this review
21 January 2013

Dear client: Thank you very much for you comment about our Hotel Petit Palace Embassy. Your feedback helps us to improve every day. We work to please our guests and their opinions are what always guide us in doing so. We are at your complete disposal for anything you may need. We would love to see you again soon at... More

North UK
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 11 October 2012

The hotel is well located, and is served by a metro station just 150 meters of so away. Nice neigbourhood too. The rooms are well proportioned and maintained, (although I did not use my aircon as it was cold and raining during my stay at end Sept). As per previous reviews the beds are FIRM. On arrival there was no... More

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Maria G, Online sales department at Petit Palace Embassy, responded to this review
16 October 2012

Dear client, We greatly appreciate your positive feedback and constructive criticism about reception and cafeteria staff. We will try to improve this aspect everything. It is rare that employees are not customer friendly, in fact we have much customer loyal and repetitive thanking our dealings with every stay nice and close. We hope see you again in one of our... More

Mexico City, Mexico
Top Contributor
93 reviews 93 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 9 October 2012

I really liked this hotel. Its main feature definetely is the location where it is. Serrano street which is one of the nicest streets of the Salamanca neighborhood and you just have everything you need on a walking distance, restaurants, shops, two Corte Ingles and so on.... In terms of attractions is similar. Definetely, the place to stay. The hotel... More

Was this review helpful? Yes
See 8 more reviews by sheldon_region4 for Madrid
Maria G, Online sales department at Petit Palace Embassy, responded to this review
10 October 2012

Dear guest, We appreciate your comments however I can understand your disappointment with your bed and not having drawers in the room. About the bed, you could ask in reception for other room. We hope see you again in one of other hotels. Best regards, More

Javea, Spain
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 28 August 2012

Just a short 2 day stay with a visit to the US embassy, the embassy is only 15 minutes comfortable walk on the same street. The hotel is away from the main area of Madrid a little but quite walkable into town. Taxis are reasonable anyway so no big deal. The room is fine although should there be 2 guests... More

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Ruth M, Online Sales Department at Petit Palace Embassy, responded to this review
29 August 2012

Dear guest: We appreciate the time you taken to write the comment, we appreciate knowing that your stay has met your expectations, although specific details were not to your liking. We will work on your comments to improve our facilities. Thank you for your confidence in us. We hope to see you soon. Kind regards. More

Jalandhar, Punjab, India
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 9 July 2012

I recently stayed at this property for 2 days on the 25th and the 26th june. A very nice ambience rooms were very comfortable though a little small, but the space was properly utilised. This place was very central to the nearby attractions. The staff was very courtious and helpful in everything and if you are travelling with your family... More

Was this review helpful? Yes
See 2 more reviews by mahajanNeeraj for Madrid
Management response:
12 July 2012

Dear client, I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future. Kindest regards. More

Issaquah, Washington
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 21 June 2012

Checked in for 3 nights due to work in Madrid. This hotel is centrally located and reasonably priced. The rooms are small and adequate, with spartan desk, chair and small TV. A feature of the 'high tech' chain this hotel belongs to, is a laptop in each room with a wired network connection as well as fast and free wireless.... More

Was this review helpful? Yes
See 2 more reviews by fairguy for Madrid
Management response:
5 July 2012

Dear reviewer, First, accept my sincere apologies that the bed in your room was so hard. Thank you for your feedback, it is very useful for us to improve our service. We look forward to welcoming you back to the hotel when you are next visiting the area. Kind regards More

Marbella, Spain
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 21 June 2012

Apart from its localization itself, there's nothing special about this hotel. Room was OK, but the bed was not specially comfortable (I could actually feel the mattress springs) and the shower was very very small. There was a laptop with internet connection in my room, so that's quite convenient if you are not travelling with yours.

Was this review helpful? Yes
See 2 more reviews by Tuer for Madrid
Management response:
5 July 2012

Dear reviewer, Thank you for taking the time to share you views with us. It is always interesting to read our reviews since they are a useful way of helping us improve the service. Yours sincerely, More

Eidnhoven
Top Contributor
77 reviews 77 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 June 2012

The hotel is in Serrano, Madrid's Golden Mile, so the location is great however the service is poor! Since the team in the reception, the bartender to internet connection is poor. The first day we left at 10;00 and came back at 16:00 and they still didn't clean the room, when requested it took them 1 hour and they just... More

Was this review helpful? Yes
See 7 more reviews by smcwtrip for Madrid
Victoria G, Departamento de Ventas Online at Petit Palace Embassy, responded to this review
11 June 2012

We remain, sorry, for the inconveniences, and thank you for giving us the opportunity to improve through your opinion. Kind regards. More

La Jolla, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2012

Initially made a reservation at Suites 33 but they over-booked so I selected this hotel. Great location, very clean, attentive staff, accomodated 9 AM check-in, breakfast seemed expensive, so I declined and discovered it was a deal, small room but functional, big bathroom.

Was this review helpful? Yes
Victoria G, Departamento de ventas online at Petit Palace Embassy, responded to this review
7 May 2012

Thank you for your wonderful review of our Petit Palace Embassy.We are looking forward to your next stay and wish you an enjoyable stay. More

 
 
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Additional Information about Petit Palace Embassy

Also Known As:
Petit Palace Embassy Hotel
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
Address: C/ Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#123 Luxury Hotels in Madrid
Price Range: €€
Hotel Class:4 star (4*)
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Petit Palace Embassy
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