Stayed for business, room on top floor and thought this might mean i was spared the pre-renovation rooms. Alas no. Very very dated, even a Corby trouser press to add to 70s feel and ancient hair dryer in bathroom. Couldn't fault service of staff but hotel just needs a revamp for the price and expectations.

There are two distinct parts to this hotel located in the prime location of C/ Castellana (near the Bernabeu Stadium - if you are into football). This was a 5* hotel in the 80's, maybe early 90's but now needs a massive renovation of the bedrooms and common parts. Our room had threadbare carpets, curtain and a shower curtain from... More

my work frequently requires me to stay here, so my opinion is quite valid. my complaint is mainly the shower temperatures changes so dramatically from hot to cold and hot again that it is dangerous and barely able to take a shower. smaller complaints: - limited english channels on tv - small or not enough pillows positives: internet in room,... More

Not a bad hotel but I've stayed in hotels all over the world and never come across a twenty euro pool charge before. Five euros fifty for a diet coke was a bit steep too. That said, the breakfast was nice and the place conveniently located. Not a five star hotel in. My view

Stayed at this hotel for 2 nights at the end of an Insight tour. The hotel is a reasonable 4*. It does the job of providing a clean, if a bit small, room and comfortable bed, and the hotel has all the usual facilities. It has a good gym, but it doesn't open until 7:00am, which is late for businees... More

After reading recent reviews on tripadvisor I was a little worried about what to expect at this hotel. I was relieved when entering our rooms there was wooden flooring and firm matresses. We obviously benefited from the updated rooms, the carpet in the hallway had seen better days but other than that hotel was beautiful. We were allowed in our... More

The standard rooms in this hotel is in desperate need of an upgrade and it is over priced for its condition. You have to pay extra to use the swimming pool. The room service staff do not speak English. The hotel is 10 minutes drive north of Madrid City Center and is right on the Metro line. The Metro is... More

Good location, if you want to go to a football game of Real Madrid at the Bernabeu, between the stadion and downtown. The room we had was quite dark and small (to the courtyard), but at least quiet. Bathroom is small, too. The only thing that gets hot with the hairdryer is your hand..! The garden looks nice, but opens... More

Apparently the hotel is undergoing renovations but the lobby and my room may not have been done yet as they still look dated and tired. The room was not large, a fair bit of space being taken up by the entrance alcove. There’s a trouser press, big wardrobe, an LCD TV but the in room safe was out of order.... More