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Holiday Inn Madrid-Piramides Hotel Reviews, Madrid

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Holiday Inn Madrid-Piramides

3.0 of 5
Paseo de las Acacias 40, 28005 Madrid, Spain
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Holiday Inn Madrid-Piramides
65 traveller photos
Ranked #174 of 453 hotels in Madrid
4.0 of 5 stars 166 Reviews
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166 reviews from our community

    Trip type
Traveller rating
    38
    84
    32
    9
    3
Date Rating
Madrid
1 review
“Short break in Madrid”
4 of 5 stars Reviewed 7 June 2013

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Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
10 June 2013

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Fort Worth, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Location”
4 of 5 stars Reviewed 6 June 2013

Location, location,location. I would have to give this three-star hotel an extra star for its location. The hotel's entrance is 10 feet away from the metro/train station and a bus stop is located nearby. From this subway/train station you can access the central train station, three stops down, or you can go into Madrid's downtown area on the subway. Using... More

Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
10 June 2013

Dear guest: Thank you for choosing to stay at the Holiday Inn Madrid Piramides and for recommend it. It is very nice to know you liked our convenient location and the buffet breakfast. Next time I recommend you the "Pinceles" restaurant on the first floor where you can taste our spanish cuisine. Thank you for review and recommendation. We hope... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“7 good nights in Madrid”
4 of 5 stars Reviewed 3 June 2013

The hotel itself is exactly what you would expect from this chain. Satisfactory, clean but in need of a facelift sometime soon The staff were excellent - from the front desk to the restaurant and maids everyone was courteous, polite and ready to assist when called upon. The location was perfect for us. Right next to Piramides train and metro... More

Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
5 June 2013

Dear guest: Thank you for taking the time to write your review about the Holiday Inn Madrid Piramides. It is nice to know you liked the convenient location of our hotel and your stay was 100% satisfactory. Thank you for staying with us and providing us with your valuable feedback. We hope to have an opportunity to serve you again.... More

Manchester, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Excellent stay”
5 of 5 stars Reviewed 28 May 2013

I stayed here for a weekend. I stayed in an executive room which was very nice. I requested a non smoking room but the room smelt of smoke (maybe they all do?). I got used to it after a while though. The staff were very friendly and helpful. I found the room to be quite cool but this wasn't a... More

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See 2 more reviews by Lou856 for Madrid
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
5 June 2013

Dear guest: Thank you for staying at the Holiday Inn Madrid Piramides. It is wonderful to learn you liked the hotel location and provided you with attentive service. We appreciate all feedback we receive and are thankful that you took the time to share your perspective with other users. Best regards. Javier Grao Guest Relations Holiday Inn Madrid Piramides More

italy
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Fantastic hotel in a nice area”
5 of 5 stars Reviewed 16 May 2013

This hotel is delightful!! The staff were always friendly and helpful and they so kindly upgraded us to a 2 bedroom suite. Fantastic view. We are a family of 4 (2 adults and 2 children). The hotel was very clean and our room had ALL of the comforts!! We booked the breakfast in advance, there were lots of fresh fruit... More

Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
21 May 2013

Dear guest: Thank you for sharing your experiences online. We are really happy to learn that we exceeded your expectations and provided you with attentive service. Thank you for review and recommendation. We really hope to serve you again in Holiday Inn Madrid Piramides. Thanks. Javier Grao Guest Relations More

Somerset
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Practical for a night stop in Madrid”
3 of 5 stars Reviewed 6 May 2013

We needed a practical hotel near Atocha (to travel to Toledo) with a good link to the airport for a good price and this hotel ticked the right boxes. I agree with other reivews that the room was slightly dated and on the small side but the bed was very comfortable and bathroom large with a good shower. I also... More

Was this review helpful? Yes
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
10 May 2013

Dear guest: Thank you for choosing to stay at the Holiday Inn Madrid Piramides and leave your valuable feedback online. We are happy to know you liked our convenient location and the hotel services. Next time you need some confirmation before arrival you can contact the hotel directly to get faster results. Best regards. Javier Grao Guest Relations Holiday Inn... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Perfect Location by Train from Airport and to other places in Madrid”
4 of 5 stars Reviewed 3 May 2013

Upon arrival in Madrid from Rome, we took the train from the airport (about 40min ride) and exited the Piramides station. As soon as you go up the steps of the station -- there it is literally on the right as soon as you go up! Very convenient as we did not have to walk far with our suitcases coming... More

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Was this review helpful? Yes 1
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
6 May 2013

Dear guest: Thank you for staying with us and providing us with your valuable feedback. We are pleased our convenient location suited you well, as well as the hotel services and staff services. We have taken note or your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We hope... More

London, United Kingdom
1 review
“What an asset!”
5 of 5 stars Reviewed 2 April 2013

This hotel was picked for it's value and location. We found it quite easily as it was right next to the Metro station. We were going to travel on the Renfe, but we couldn't find the right entrance at the airport and no staff about to help. We were a party of four, (2 couples), and had a twin and... More

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Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
3 April 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. It is wonderful to learn that we exceeded your expectations and provided you with attentive service. Usually in Spain in winter the a/c is set on heat mode due to the low temperatures outside. Please accept my apology on this issue. Your patronage and support to... More

Houston
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Great price, a bit far from all the attractions, needs renovations”
3 of 5 stars Reviewed 31 March 2013

We stayed here only for price which was around €50 per night. A steal in Madrid! Hotel is old and small, decor looks like it has not been changed since 1973. Rooms are small, and you can hear neighbors through the walls. The bar did not serve coffee in the morning, so we were expected to pay for buffet breakfast(I... More

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See 7 more reviews by Bruce4fun for Madrid
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review
3 April 2013

Dear guest: Thank you for taking the time to write your review. It is wonderful to know you liked the convenient location of the hotel and the daily room rate. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We look forward to welcoming... More

Godalming, United Kingdom
2 reviews
“Boiling hot!”
2 of 5 stars Reviewed 15 March 2013

Great location for taking the Renfe from the airport and easy to walk into the city centre but wow, was it hot! The air conditioner does not run in the winter/spring apparently, and the fan did nothing. We were there for a short break to celebrate my 50th, and I would have to say it was one of the worst... More

Was this review helpful? Yes
Javier G, Director de Relaciones con Clientes at Holiday Inn Madrid-Piramides, responded to this review
19 March 2013

Dear guest: Thank you for taking the time to leave us your feedback in Tripadvisor. We want our guests to have a relaxing, carefree stay and to enjoy our accommodations amenities. We are disappointed to learn that this is not what you experienced due to the temperature in your room. In Spain in winter is usually to have the Aircon... More

 
 
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Holiday Inn Madrid-Piramides
4.0 of 5 stars 166 reviews
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Additional Information about Holiday Inn Madrid-Piramides

Also Known As:
Holiday Inn Madrid-Piramides Hotel
Holiday Inn Madrid-Piramides Hotel Madrid
Rafaelhoteles Piramides Madrid
Rafaelhoteles Piramides Hotel Madrid
Address: Paseo de las Acacias 40, 28005 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
#89 Family Hotels in Madrid
Price Range: €
Hotel Class:3 star (3*)
Reservation Options:
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Holiday Inn Madrid-Piramides
Paseo de las Acacias 40
28005 Madrid
Spain
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