Let me start by mentioning that I haven’t stayed at this hotel but I e-mailed them with a few inquiries, as I’ve done with several other hotels in Spain and Portugal these past couple of months, and am disappointed with Hotel Atlantico’s lack of customer care and professionalism towards a potential guest.
All of the hotels answered in less than...
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Dear Ms Guest.
Following your opinion you have included in TripAdvisor, please note we are really disappointed and very sad with your comments since we answered your e-mail received in time, less than 2 hours after the reception (28th January-7.47 pm. I have already sent the copy of this e-mail directly to your e-mail address and to Tripadvisor (Asistencia TripAdvisor)....
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I only stayed the one night in this hotel which was just as well because I checked into a room that stunk of smoke! I travelled on business and did not have the time to organise a change which was a pity. The hotel is generally well appointed although not in a great location. The staff were friendly and helpful.
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Dear Guest ,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations with reference to our location and the odors in your room. Just for your information, please note that actually we are using ozone in all rooms trying to...
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Central, double v quiet room for one. Excellent free wifi. Good breakfast reasonably priced. Nice top floor bar / lounge. Staff very helpful.
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Dear Guest.
Thank you for your patronage and recognition of our value. Thank you also for the nice photo of the building included. I and my staff appreciate your kind words and recommendation. We endeavour to offer a positive experience for all of our guests.
I hope we get to see you again in the near future. Thank you again....
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The hotel is right in the centre of Madrid, with lots of shops, restaurants and coffee shops, with metro station and buses just a few metres away. We stayed there for four nights and thoroughly enjoyed it. The room was spotlessly clean, well appointed and really quite - facing away from busy road, with very quite and efficient a/c with...
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Dear Sirs,
Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation.
We are very glad to hear such a nice words about locations, room, bathroom, a/c temperature, cleaning and amenities.
It will be a real pleasure for us to host you in our hotel again.
With kind regards,
Eva...
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Great hotel with great staff in the heart of the city on the Gran Via. Couldn't ask for a better place to stay when staying in Madrid. I'll be back for sure if I'm ever in Madrid again.
The hotel is an older property but that has been lovingly restored and upgraded to a higher standard than the typical affordable...
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Dear Mr/Ms Guest.
First of all thank you for this wonderful abd detailed review about room, services, TV, lounge, amenities, etc. Thank you for your kind words and consideration. It is our pleasure to have served you. We look forward to your next visit. We are very happy that you enjoyed your time here!!
I will share your comments with...
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We stayed in this hotel over New Year and the hotel was fantastic, immaculate service from all staff,they couldn't do enough for us. The hotel was spotless, breakfast was extremely good value, nine euros each for a very large selection of food. The rooms were a very good size and clean, but sadly there were no coffee/tea making facilities which...
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Dear Guest,
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you for your honest observations and feedback. It is glad to see this high score and to know you liked our brakfast, cleaning, size of the room and staff services.
On the other hand I apologize for the exterior...
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Hotel Atlantico was a perfect 4 star hotel in a great location. Room was very nice and the staff were extremely accommodating. I asked for a large bed and the highest floor possible; when I checked in, the front desk asked if I wouldn't mind waiting for 10 minutes so they could give me a larger room with a Queen...
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Dear Guest.
Thank you for your nice review and the honorable mention! I have shared your kind words with our staff. I am so happy you enjoyed your time with us. We hope you get to make it back to see us sometime soon.
Always at your service,
Eva García
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My sister and I were in a Madrid for a week (1/14-1/21) and we thoroughly enjoyed our stay at the Atlantico. The staff was wonderful, always willing to answer questions, make suggestions, give directions, etc. They were all so very nice! Our room was on the 8th floor facing the Gran Via. It was set up as two single beds....
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I stayed here during the 3rd week of January 2012.
Location: As a tourist to see Madrid for the first time, the location was Excellent... right in the middle of city with a metro at 50 meters (Callao) away to connect you pretty much anywhere.
Room Quality: Very Clean and well appointed. I stayed alone, hence room 518 was a...
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Dear Guest ,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations because the noise in the hotel. On the other hand it is glad to know you liked our location and room quality. Your satisfaction is important to us...
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Fantastic hotel, well located, friendly, helpful staff, quiet rooms, a nice oasis from the hustle of the street its on. Great value for money too. We both felt that the matress was a bit hard nevertheless.
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Dear Sirs,
we would like to thank you very much for your wonderful comments but also for your useful remarks.
We are very happy and proud that you liked the hotel, our location and particularly our staff that it is surely the best compliments for a Hotel Manager. On the other hand, I am very sorry if the matress was...
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