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BEST WESTERN Hotel Arosa Reviews, Madrid

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BEST WESTERN Hotel Arosa

4.0 of 5
Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain (Centro)
Hotel amenities
BEST WESTERN Hotel Arosa
260 traveller photos
Ranked #195 of 456 hotels in Madrid
3.5 of 5 stars 699 Reviews
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699 reviews from our community

Traveller rating
    135
    324
    141
    66
    33
See reviews for
Families
49
 
Couples
193
 
Solo
89
 
Business
35
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Comfortable Stay and Friendly Staff”
4 of 5 stars Reviewed 15 May 2013 NEW

Whilst not be the newest and modern hotel, this is excellent value for money. A very good location for sightseeing, you can walk easily to many many good places The staff are very friendly and helpful and we had the breakfast buffet daily which was good. Very clean throughout and in room tea / coffee making provided, which is now... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
20 May 2013

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto. My team felt rewarded to hear how much you appreciated their service. Hoping... More

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
“Perfect location for sightseeing”
4 of 5 stars Reviewed 10 May 2013

Polite staff. There was an excellent view from our balcony (executive room) over Gran Via. The decor is a little dated I guess but the rooms were really clean, tidy and very spacious. The breakfast was good. But most of I think the location is just perfect for sightseeing in central madrid. Don't waste money on a taxi to and... More

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See 2 more reviews by Jennifer D for Madrid
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
14 May 2013

Dear Guest, Let me start by thanking you for your comments regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We hope to see you again in a near... More

New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Best Location and Value”
3 of 5 stars Reviewed 8 May 2013

Nice hotel with friendly service and great location. It is more 3+, than 4, but well maintained, bathrooms are modern, rooms and hallways are clean and well maintained, staff is very friendly and helpful.

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
13 May 2013

Dear Client, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel Arosa More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Perfect location”
4 of 5 stars Reviewed 7 May 2013

Went to Madrid for a short break and found this hotel via trip advisor. It is classed as a 4 star and the rating is probably around a 3 star per uk grading. However, in saying that the facilities at the hotel were excellent with free use of computer and printer, tea/coffee facilities in your room (although I had to... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
13 May 2013

Dear Guest, I thank you for your feedback. I am pleased to read you had an enjoyable stay with us Please know that we are taking your feedback to heart and focusing on improving. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Manager BEST WESTERN Hotel Arosa More

Fort Lauderdale, Florida, United States
Top Contributor
103 reviews 103 reviews
7 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
“location, location, location in Madrid”
3 of 5 stars Reviewed 6 May 2013

ITS AT GROUND ZERO, YOU CAN WALK EVERYWHERE ON FOOT WITHOUT A BUS, METRO, OR TAXI I have to agree its all about location. Flat screen TV has not come into the picture yet, the hotel is dated but very clean and the staff is super nice and very helpful. Forget about a bell boy there isn't any. There are... More

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See 9 more reviews by Jim D for Madrid
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
13 May 2013

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I note your ratings were positive and we will endeavor to address the issues you have raised. Please know that we are taking your feedback to heart and focusing on improving. I really look forward to welcoming you... More

Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great location...”
4 of 5 stars Reviewed 5 May 2013

Stayed at this hotel for 6 nights, very efficient staff and service. Typical european Hotel, not much on luxury but clean and effective.The location of the Hotel makes it that much more convenient. you can walk to most of the city's key attractions. The Elevator of the hotel is indeed unique, never seen anything like it!

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
13 May 2013

Dear Guest, I thank you for your positive comment. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. We hope to see you again in a near future. Again, thanks for taking the time and have... More

Reading, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Perfect Location, Great Choice was Made”
4 of 5 stars Reviewed 17 April 2013

I have stayed at this hotel in March and I will be staying here again, for sure. Set right in the heart of the city but at good value, this hotel was just the ticket for someone travelling with a huge suitcase! I arrived at reception and was dealt with efficiently, with friendliness and a smile. I made my way... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
22 April 2013

Dear Guest, I thank you for your feedback. I am pleased to read you had an enjoyable stay with us Please know that we are taking your feedback to heart and focusing on improving. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Manager BEST WESTERN Hotel Arosa More

Los Angeles
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great Location, Good Value, but Not 4 Star Quality”
3 of 5 stars Reviewed 13 April 2013

I stayed in a single room for three nights in April 2013. I was given a bright room on a higher floor facing Gran Via. Traffic noise was not a problem due to double glazing, though sirens were audible. The lobby is small but tidy, the personnel efficient but not effusive. As others have noted, the location cannot be beat,... More

Was this review helpful? Yes
See 6 more reviews by DesignForLiving for Madrid
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
15 April 2013

Dear Guest, Thank you for your mixed review posted following your recent stay with us. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. I am looking forward to welcoming you again. Please do not hesitate to contact me for... More

Paisley, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Over 55s Madrid trip”
3 of 5 stars Reviewed 11 April 2013

Hotel location great,on Grand Via and 5 mins stroll to puerto del sol.Reception staff very helpfull and bar staff as well;particularly Antonio.,breakfast ok-normal basic stuff.Room a bit small but comfortable and we dont spend too much time in it anyway,bathroom awkward too get into but shower and bath great.Not 4 star hotel but good value.

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
15 April 2013

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I thank you for the special mention to Antonio.I shared your coments with my team and they felt much rewarded by your words. I truly look forward to... More

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Bed and breakfast decor and no comfort”
2 of 5 stars Reviewed 10 April 2013 via mobile

I was put in room 811 in the 8th floor. Linoleum floors! Need I say more? The room was decorated on a 20 Euro budget that makes IKEA look like expensive Glamour. Fake Macassar furniture, an a floor level bed trying to look Japanese. Who wants to sleep in a tatami? The room was so soulless it drove me to... More

Was this review helpful? Yes
See 2 more reviews by TherealInmaMartinez for Madrid
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review
15 April 2013

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some... More

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Hotel Summarization (Beta)

What travellers say

  • “Gran Via” (61)
  • “Great location” (15)
  • “Good value” (12)
  • “Very nice” (9)
  • “Plaza mayor” (8)
  • “Second floor” (7)
  • “Buffet breakfast” (7)
  • “Single room” (6)
  • “Metro station” (6)
  • “Air conditioning” (3)

What travellers search

  • hotel rosa madrid

Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service
Hotel Style:
#117 Luxury Hotels in Madrid
Price Range: €
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Centrally located near shops and the historic area; traditional Hotel offers modern decor and comforts in a warm atmosphere. ... more   less 
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Also Known As:
Best Western Madrid
Madrid Best Western
Best Western Arosa

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BEST WESTERN Hotel Arosa
Salud 21 Edificio Gran Via 29
28013 Madrid
Spain
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