We got upgraded to a junior suite, which was 4 spacious rooms by european standards, so I will not comment on quality of accomodations. Staff was friendly and helpful. the location is excellent - walk to Prado, Retiro and various great neighborhoods. plenty to see, eat and do without taking a cab or metro, altho the metro stop is nearby... More

I have stayed at the Palace 7 times since 1976 and have never been disappointed! There have been subtle improvements over the years but the core charm of the hotel and dedication by the staff has never left me wanting. My wife & I stayed in early Oct. while the Palace was celebrating it's 100th anniversary. When we arrived around... More

Selected the hotel because it was a Westin and because of its central location. I wasn't disappointed! The hotel is spacious and comfortable. The morning buffet is good. The location is central to sites and museums. It is a 5 star hotel and comes at a price--but well worth it.

We picked up a deal for this hotel so when we arrived felt like we had landed on our feet big time. We were away for a few days after getting married... a mini moon... and were just blown away by the staff, the decor, the food... I could go on. The rack rate was very scary and I doubt... More

Having mis-connected my flight to the US, I had to find a hotel and was leaving the next day. I called Starwoods and booked this hotel which was about 30 minutes from the airport. Arrival was hectic and I waited almost 15 minutes to check in due to the chaos at the front desk. After checking in, I was upgraded... More

We were at the end of a long trip throughout Spain and wanted to just rest up and enjoy the city. This hotel was perfect. It was luxurious and in the greatest location. Walking distance to parks, museums, restaurants and lots of shopping. Don't forget to relax and have a drink in the spectacular round lounge. A little pricey but... More

We expected this to be a nice hotel, and it exceeded our expectations. It is a classic old hotel that is beautifully maintained. Our room was large, attractively furnished, and very comfortable. The centerpiece of the hotel is a classic rotunda with stained glass dome that creates a wonderful space of dining, sipping tea or cocktails, or just relaxing in... More

This was our first visit to Madrid and we selected the Westin Palace because of other reviews and its location. Great choice. It is a fantastic building but there is a lot of external work happening just now. We had an inner room and did not suffer any inconvenience, so not sure how the rooms on the outside went. The... More

My wife & I really enjoyed this hotel and received a great warm welcome. We received an upgrade to the SPG floor and really appreciated that. The hotel was very busy but we had a great comfortable and relaxing stay. The heavenly bed was very comfortable and the shower was awesome. Felt room service was little over-priced for what we... More