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The Westin Palace Madrid

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Traveller (3036)
Room & Suite (941)
Dining (408)
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About

#123 of 467 hotels in Madrid
Location
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Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain.
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Property amenities
Paid private parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Facial treatments
Secured parking
Paid wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kid-friendly buffet
Special diet menus
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
5,208Reviews72Q+A100Room tips

Reviews
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Traveller rating
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Jim B wrote a review 6 Mar
Paris, France85 contributions68 helpful votes
Absolutely one of the best hotel experiences ever. Special notice to DAVID at the concierge desk, who is terrific and one of the reasons we have stayed here 3 times in the last year. Terrific tasteful renovation of 1912 masterpiece. Just loved it.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Rates going up as the WESTIN brand goes away in fall 2024 and replaced by still Marriot but...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PatCal wrote a review Feb 2024
6 contributions
This was my second stay at the Westin Palace, both times for vacation with family. This hotel is wonderful - it is undergoing a renovation, so we stayed in newly-renovated rooms that were lovely. The beds are very comfortable and both times I have stayed there, the rooms have been quiet - I haven’t heard street noise, doors slamming, etc. The location is great for a tourist - in close walking distance of the Prado and the Thyssen, for example. I highly recommend doing the breakfast buffet under the rotunda at least once - it is an experience and the food is great. Finally, the people working at the Westin Palace are friendly and helpful.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: I would recommend doing the buffet breakfast at least once, when there is time to sit for a while...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 2 weeks ago
Dear TrailBlazer278836, Thank you so much for choosing us again during your second visit to our city and for the time taken to write your amazing review regarding your stays with us! We're delighted to know that you enjoyed our new rooms as well as the hotel and its services. Looking forward to welcoming you in your next visit, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MikeS65 wrote a review Jan 2024
15 contributions12 helpful votes
The Westin Palace is back to its former glory. The refurbished rooms are beautiful, functional and comfortable. Breakfast is fantastic, served in a beautiful room. My only small gripe is that the iron and board are no longer provided in room. This hotel goes way beyond most Westin’s. It is a truly 5 star hotel, in a great location with wonderful staff
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 4 Feb 2024
Dear michaelsH2827VR, Thank you so much for this amazing review and for recommending our property! We're delighted to know that you loved our new rooms and the service provided by our associates exceeded your expectations. Looking forward to welcoming you back shortly, My best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristen M wrote a review Jan 2024
3 contributions
We had a delightful stay at the Westin 4 nights in December. The rooms were beautiful, it was immaculately clean and the beds were among the most comfortable hotel beds I have slept in. We loved the location.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 28 Jan 2024
Dear NorthStar617164, We appreciate the time taken to share your amazing feedback on Tripadvisor. Thank you so much for recommending our property and we're delighted to know that you enjoyed the hotel services as well as our new rooms. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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THE TRAVELLER wrote a review Jan 2024
Malaga, Spain11576 contributions3922 helpful votes
Not only Palace by name- Palace by design created by / for Alphonso 13. It truly is a wonderful place to stay on the opposite side of the road just down from the Prado Museum. Much sympathetic renovation work has been undertaken. The coloured glass dome in the ground floor bar / restaurant is exceptional. Staff are delightful. Rooms are very well appointed and very comfortable. Some great places to explore in the cobbled streets behind the hotel.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 28 Jan 2024
Dear Kingpaul100, Thank you so much for your amazing review and for sharing it on Tripadvisor! I have shared your great feedback with the entire hotel team to celebrate that we were able to exceed your expectations in every aspect of your stay. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Venetiasamos wrote a review Jan 2024
Athens, Greece463 contributions42 helpful votes
Amazing Hotel and staff! Some of the roomes were under renovation. Our view was in the inner area, but the room was fully renovated, clean, confort bed, great bathroom, tv and heating! Not so close to the Metro but we used the busses. Nice area, next to the park and the Museums. The main restaurant area is like a palace dining room with a big piano and you should definately see the "1912 Bar" where Heminwey had a drink too!! Starbucks is right at the corner.Highly recommended.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 28 Jan 2024
Dear Venetiasamos, Thank you so much for taking the time to write this amazing review regarding your stay and for recommending our property! I have shared your feedback with the entire hotel team to celebrate your satisfaction with the hotel and its services. Looking forward to welcoming you back soon, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shelley S wrote a review Dec 2023
Canterbury, United Kingdom148 contributions86 helpful votes
This is a lovely hotel in a great location, close to Paseo del Prado but far enough away to be quiet. The reception, restaurant and housekeeping staff were excellent. The rooms are very comfortable and the breakfast buffet was delicious.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 31 Dec 2023
Dear Shelley1960, Thank you so much for taking the time to share your experience on Tripadvisor. We're delighted to know that we were able to exceed your expectations with the hotel and its services. Looking forward to welcoming you back soon and I take the opportunity to wish you a Happy New Year! Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John C wrote a review Dec 2023
8 contributions3 helpful votes
We stayed at the Madrid Palace five nights from Sept. 30th to Oct. 5th. At check-in we were told that a room was ready, which we expected to be what we had reserved - a one-bedroom Junior Suite. We went to the assigned room, and much to our disappointment discovered that it was a "standard" room. Subsequently, we received a call from the front desk asking if we were okay with the room and I told him “Absolutely not!”. This was not what we were expecting, and we were not happy about it. I was then told that a better room with an extra bathroom had just become available and that an associate would meet us to assist with the move to that room. As we were on the way to the newly available room, I had mentioned that the room we were just in, was not what we had booked. I told him that we booked a one-bedroom suite. The new room was more in line with what we expected. The associate informed us that the new room was an upgrade, assigned to us for being a Bonvoy Titanium member. I booked our stay with 314,000 additional Bonvoy points to reserve a suite room. This is not what was offered when checking in. We requested reimbursement of the supplemental points from the Front Desk Manager, but he has been unresponsive. Otherwise, it was a delightful stay! The property is gorgeous, well-maintained, and centrally located. Breakfast each day was superb and the staff very accommodating.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 31 Dec 2023
Dear johncE7997ZY, Thank you for taking the time to share your experience on September 30th. I apologize for the incident with the first room received and we're glad to know that the second one met your expectations. I have shared your valuable feedback with the Front Office Manager and team to learn from it and improve our service. Looking forward to welcoming you back soon and I take this opportunity to wish you a Happy New Year! Kind regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gonçalo Sousa Correia wrote a review Dec 2023
55 contributions82 helpful votes
Another sensational stay at The Westin Palace, Madrid! It is with very much expectation that I see the first impressions of the future The Palace Hotel - Luxury Collection, with the great room that was assigned to me by the team. The hotel is now under full renovation for the conversion from the Westin brand to the Luxury Collection – and I can say that the future will definitely be bright to this property… and they will recover the grandeur of the big years of the Palace. The room assigned is already presenting the new design and I was marveled with it. I cannot wait to see the suites and the public areas in the upcoming months, once done. This project was very much needed and it will put the Palace in the place it belongs – the first spot of luxury hospitality in Madrid. Also, a quick note to say that the reconstruction works are done with very much care and attention, by floors, meaning that the stay of current guests is not affected at all. Special thanks to Paloma Hidalgo and her great Team for making me always feel at home – I will come back very soon.
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Date of stay: December 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 31 Dec 2023
Dear GoncaloSousaCorreia, Thank you so much for choosing us again during your last trip to Madrid! It's always a pleasure to welcome you and we're delighted to know that you enjoyed the new rooms. Looking forward to welcoming you back soon and I take this opportunity to wish you a Happy New Year! Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MandMDen wrote a review Nov 2023
Arlington, Tennessee289 contributions139 helpful votes
Another beautiful hotel on our Tauck tour. Dining under the beautiful dome for breakfast is a delight. Rooms are gradually being renovated but ours was not. Good sized room for two people with 4 pieces of luggage. Another hated duvet but comfortable bed which seemed to be wider than a twin. No kleenex to be had anywhere. Convenient walking to The Prado and other shops, including a Burger King not too far away. Yes we stay at 5 star hotels on this tour and eat at Burger King or McDonalds when convenient. No hotel we’ve stayed in on this two week trip has an ice machine so we miss a fountain coke with ice!!
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Date of stay: November 2023Trip type: Travelled with friends
Room Tip: Renovation is ongoing inside and out. We aren’t at the hotel during the day so don’t know about...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 14 Nov 2023
Dear MandMDen, It's great to know that you enjoyed the breakfast under our Dome as well as the Madrid the Prado Museum. Thank you so much for sharing your detailed review on Tripadvisor and hope to welcome you back soon to enjoy and test our new rooms. Looking forward to welcoming you back shortly, Best regards, Paloma Hidalgo Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€362 - €500 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin palace madrid hotel madrid, westin madrid, madrid westin, westin palace madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
470
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE WESTIN PALACE MADRID - UPDATED 2024 Hotel Reviews & Price Comparison (Spain) - Tripadvisor

Frequently Asked Questions about The Westin Palace Madrid
Which popular attractions are close to The Westin Palace Madrid?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.1 km), Prado National Museum (0.3 km), and Calle 365 Callejón Secreto (0.4 km).
What are some of the property amenities at The Westin Palace Madrid?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Palace Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Palace Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Palace Madrid?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to The Westin Palace Madrid?
Conveniently located restaurants include El Sur de Moratín, Pizzart Villa Luchana, and La Vaca Argentina Ventura.
Are there opportunities to exercise at The Westin Palace Madrid?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does The Westin Palace Madrid have airport transportation?
Yes, The Westin Palace Madrid offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Palace Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at The Westin Palace Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Palace Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.