Bad choice!! The A/C leaked and made an awful noise overnight, there was water all over the flor from the leak. As I was taking a shower, the glass dor fell on me, outch!! I saw a roach in the shower overnight as I had to use the toilet. Extending my stay I by mistake booked the 13th of December... More

I was surprised to read the comments from others saying the staff was rude, unpleasant, etc.; my experience was nothing of the sort. The staff - particularly Marcelo and Jaime - were very kind and accommodating, and assisted me with all my needs [which, admittedly, were very few]. The location is great, as is the quality of the room, the... More

Booked this small hotel, only to find when we got there we were told they were having problems with the plumbing in the exact two rooms we had booked ! Highly suspicious ! Had to trail a few streets away to another hotel right in the middle of the "Red Light/Gay" area with bars/nightclubs and a sex shop below it... More

Noisy, not only because of REALLY thin walls but also from refurbishment work in the hostel which were scheduled early in the morning by the managers. Result: they steal 3 valuable hours of sleep from you and they don't care at all. Very rude and unpleasant stuff in the morning shifts. Beds and rooms are basic, but the customer service... More

Madrid is a really cool city with lots to do. We stayed at the Oxum for its location. We also booked because the site mentioned a airport shuttle service. We were traveling to Bulgaria for the winter so had a lot of gear with us including snowboards. Was a bit disappointing when requesting this, we received an email explaining that... More

Great location (very near Gran Via), noise all night! Unfriendly reception. Saw them once and never again! Internet??? What's that? The connection never lasted long enough to say "Hi" to anyone back home! Worst of all: they asked for my credit card details at reservation but said they did not request an advance payment. Then, two weeks before I even... More

Clean, trendy, warm and personal. It is nice to stay in a room that his cared for by staff as it was their own!

This hotel is situated in Madrid City Centre not far from Gran Via Metro station. Located in the old town. Team very helpful & friendly. The room was large with free wi-fi, TV & DVD player with a small balacony overlooking the street. Very impressed with the free wine & beer chilling in the fridge on my arrival. Breakfast was... More

Clean room, decent size. Nice view of the street but could be noisy - i was out late too - so it didnt bother me. Shower a little small. Great breakfast in your room - its set up in the fridge and you just help yourself when you are read. Good internet connection. No lift - and its 3 flights... More