We stayed here half board on a Thomson package holiday. The hotel is very conveniently located just one block from the bus station - ideal for those bus trips out to explore the island. Our room was very nice, plenty of room with a small balcony which had a nice view of Teide (when there were no clouds!). Some people... More

We stayed from 27th January to the 3rd of February. We paid £480 each- all inclusive with Thompsons. Arrived in time for evening meal on first night. Our room was on the first floor, with views of Mount Teide, and the Sea, so, a good room. The hotel was clean and tidy. I have to say that even though I... More

We had ten nights here 3rd to 13th Jan 2012.Evening entertainment was a bit disapointing, but everything else was very good.We had inland view on the tenth floor, and sun on balcony from early till late afternoon, with wonderful views of Teide, and hills First visit to North Tenerife,both really liked it. Puerto de la Cruz is a lovely Spanish... More

In January 2011, I reviewed this hotel, under the title 'We'd Go Back'. Well we did, almost exactly a year later, and overall we don't regret doing so. I've looked back at what I wrote before, and in general it still stands good. I preface my remarks by saying that all judgements have to be related to the price you... More

This hotel is fine if you want to be walking distance to Loro Parque or the main beach. We came in December and I would have preferred to have stayed closer to the center of Puerto de la Cruz. I was a bit disappointed to be honest, nothing that the hotel could have changed; but it just wasn't my cup... More

Stayed here from the 23rd dec to 6th jan. We payed £3,350 My husband reported the cold FOOD to floor manager, explained to him that the hot plates where cold, next day they where a little hotter but then cold again, food half cooked, entertainment very poor not on long enough, reception staff need to do lessons in customer care... More

Xmas at the Luabay was not quite what we expected. We received a programme that explained what sort of events we could expect covering Xmas Eve, Xmas Day and Boxing Day and it all sounded very nice. It was a surprise to us then when on Xmas Eve the staff were all allowed to go home for their family Xmas... More

As others have said it's clean and kept that way , the room was adequate but not fantastic the big let down was the food. Not well cooked or well presented but there was plenty of fresh fruit. Being buffet style the way some of the quests handled the food was a problem. I'd agree that the waiters and staff... More

My partner and I spent Christmas at the Luabay and basically agree with the review by John M. The hotel was clean. The room was basic but adequate and spotlessly clean. The reception and lounge areas were well-kept and nicely decorated. Service, on the other hand, was very poor. I don't normally write negative reviews but this warranted it. On... More