We arrived at hotel after a farcical arrival at airport with Thomas Cook's rubbish team. The hotel didn't have a booking for us so had to produce tickets to prove it. Great start! So-called 4-star more like 2+. Eventually got checked in and found room. It was OK-ish. A place to sleep, comfortable beds. Breakfast and evening meals interesting with... More

We booked 2 weeks at this hotel and have travelled abroad regularly for over 30 years so we know what to expect from a 4 star hotel on half board basis. This chain of hotels is based on German tour operators requirements but other nationalities make up the minority. The german guests are allocated the best rooms and anybody else... More

I booked this hotel some months in advance. Because of my disabilities I need a shower cubicle as I can't get in/out of a bath. When we arrived we were told that a shower was not available - despite the booking. The room we were allocated was very sad and basic. Tiles on the floor were cracked, only one small... More

If you are looking for a quiet hotel in garden surroundings away from the noise and bustle of the sea front, this could be for you. We asked for a quiet room and we were allocated a large one that was generally quiet, on the ground floor. Considering that Thomas Cook sells this hotel as one of their cheapest in... More

Me and partner stayed here for a 4 day short break, we live in lanzarote and thought the surroundings looked wonderful and very different from our island. I must say on arrival the grounds are as in the pictures, but as soon as you enter the reception it all stops there. The receptionist was awful she couldnt look at us... More

Having just returned home with my son, we found this hotel very nicely located slightly out of town but taxis are cheap to the centre - about €3.50 approx. The hotel is set in beautiful tropical gardens, room decent size but we were located near a generator which, for the first couple of nights, woke us up on several occasions... More

The place is excellent standards and looks brilliant but unfortunately I won't be returning. I won't recommend any young British couple to go here. I didn't meet a single other British couple under 40. There was no entertainment, not even Water Polo and everywhere does Water Polo!!! ha. No activities during the day or night for myself or my partner... More

Hotel has a really nice garden, but that´s the start and end as well. The staff is really not too much willing. When we arrived, we got room above the pool kitchen. Room for 1 made for 2. Small, smell like fried fish...awfull....we aked for another room....well, I had to get really angry to succeed. The furnishing of the rooms... More

It had a lovely setting with all the trees, plants, ducks and cats wandering around the garden areas and pool area asked for two rooms next to each other for us and the children which we got. The rooms where a good size and the bathrooms adequate. Our room was on the main route for the staff in the morning... More