The family room (2 adults and 2 children) was large and clean. The Personnel was always very kind, helpful and they are in service 24h. The location is excellent, in the historic centre and well connected by metro, tram and train. A car parking is not far away. Breakfast is not so special, but at the same time is not... More

Basic hotel, very reasonable price. Clean, spare, quiet hotel in the Old Town. Basic accommodation at excellent price. If you have a car, parking at Arenal at 16E per day. With GPS, easy in and out of the city. More

The hotel is perfectly situated in the centre of the old town. The rooms are spacious and have good beds. Unfortunately the bathroom isn't well cleaned, breakfast very basic/cheap and our room didn't have an outdoor window (we looked into an air shaft)... More

This tourist class hotel was ideally situated in the very center of the beautiful and busy Bilbao. The room had just enough space for two people and the amenities were quite agreeable with a simple but good breakfast. There were no noices from outside, not in the day or night time. The venue must have been lately renovated, because everything... More

You have to put in comments, otherwise you may get twin beds, without possibility to change once arrived! Also phonic isolation is non existent, I almost woke up in the night since it felt like neighbors where entering my own room! There has to be better hotels out there. More

If only I´d taken photos ... I couldn´t imagine, when I first started using this site, that there could possibly be such awful hotels out there ... but this hotel truly horrified me. Rubbish in the foyer in zara bags and others, dirty walls, halls with sensor lights, a receptionist that belonged in a monty python skit, and a disgusting... More

We stayed here Aug 2008 for a week long trip to Bilbao. In spite of either of Myself or Anna speaking any Spanish (let alone Basque) we felt welcomed and appreciated. The room was modernly styled, blacks and creams if i recall correctly and our stay was comfy. We were at the front of the hotel 1st/2nd floor overlooking the... More

The walls are paper thin, the floor creeks as if it were hundreds of years old, and the windows open to a enclosed atrium (at least our inside rooms did) so no fresh air, but all that could have been overlooked if the AC had worked properly. Unfortunatley, during our 3 night stay, the AC malfunctioned every day. On our... More

Handy location in the old part of the city, but extremely noisy both from the street outside, and from the adjoining rooms due to the paper thin walls. As well as the noise, there was an uncomfortable bed, rubbish pillow and faulty air-con which meant that this was probably the worst few nights sleep I've ever had. More