this is a decent place to stay at. Nothing fancy and the room are quite old, but everything works and is clean. The wifi can be desperately slow. on the good side, good tapas (or pinchos) bars around, and very decent rates.

Stayed here two nights on a business trip. The hotel is centrally located, clean, modern and the rooms are of good standard. The restaurant serves very good food, but there are lots of decent tapas bars in the locality that are highly recommended and good value.

This place need a good refurbishment, and it needs it now. The rooms are very old fashion, with old fashion interior and old bathrooms. The Reception area gives a much nicer impression than the rooms. Breakfast is OK, but not great. The Gym at the top floor is small. I did stay at this hotel regularly over 1 year, and... More

Our second visit to this hotel.Bilbao is a fabulous place to visit and this hotel is more than adequate.Just about everything is walking distance.Some lovely tapas places locally but go to the old town for a better chioce.Relatively in expensive. Very good value for money. Already booked in to visit again in 2013

I stay in Spanish hotels on business on a weekly basis and I haven't seen anything as bad as this in years. The bathroom is especially bad, it really is like a prison shower. But everything is cramped, tatty, old, depressing and cheap. My colleague stayed the previous night and she says that her room was smelly and freezing cold,... More

We have just returned from The Ercilla Hotel and it was a relief to get back to our comfortable home. On the plus side the hotel is in a good central location and the Guggenheim Museum is amazing but if you’re looking for a comfortable, relaxing break –avoid this hotel. The welcome and hospitality is as lacklustre as the tired... More

Bilbao has one thing going for it and it is NOT this hotel! The best thing about it is it's proximity (about 10 mins walk) to the Guggenheim Museum - which IS the best thing about Bilbao. It is absolutely amazing and worth staying at this hotel just so I could see it! It appears the higher you go, the... More

After trying to book this hotel for what appeared to be reasonable rates for a central hotel had the most eye opening experience trying to book this hotel at the incredible "bad Manners" of staff at reservations. A supplement of 20 euros had been added on after the reservation was made and was told "you need to look at the... More

Havng booked 2 hours before arrival it took almost 30 mins for reception to find our booking and allow us to enter! A bit tedious and quite unnerving. On entering, nice room, although in hindsight should have asked froze another room as we were next to the elevator and this was quite noisy all the time. Room clean, comfortable and... More