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Hilton Mainz City Hotel Reviews, Mainz

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Hilton Mainz City

4.0 of 5
Munsterstrasse 3, 55116 Mainz, Rhineland-Palatinate, Germany
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Hilton Mainz City
59 traveller photos
Ranked #4 of 42 hotels in Mainz
4.0 of 5 stars 156 Reviews
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156 reviews from our community

    Trip type
Traveller rating
    65
    70
    16
    4
    1
Date Rating
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Well located, good for business”
4 of 5 stars Reviewed 15 May 2013 via mobile

Spent three nights here for business. The hotel is well located and is in easy walking distance from the waterfront. I was on the basic fare but got upgraded and they were very accommodating for an early check-in, having landed at 5am in Frankfurt from Boston. Food (breakfast and dinner) was fresh and good, nothing exceptional. Room was spacious and... More

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Welshpool, United Kingdom
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
“excellent location”
5 of 5 stars Reviewed 10 April 2013

located right on the edge of the city centre with easy access to great restaurants. visited here lots of times for work, reception staff and waiting staff always extremely helpful and friendly, its a Hilton, you know what to expect. Rooms a good size and clean and tidy. Breakfast is great but there are far better places to eat, just... More

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See 6 more reviews by scarysara for Mainz
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
15 April 2013

Dear Guest, Thank you very much for your review. It is great to read that you felt most comfortable during your stay in April. Concerning your comments regarding the service in our bar, I would like to apologize for the inconvenience caused. Please be assured that the situation you described is not our standard. Corrective actions have been taken with... More

Lincoln, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Business Travelers”
4 of 5 stars Reviewed 3 March 2013

My husband and I stayed here for two nights. It seems to cater to business clients, and the hotel staff were fluent in many languages. The hotel was very clean, the bed was comfortable, and our room was the perfect size for my husband and me. The front desk staff were very helpful. They suggested great restaurants and sight-seeing options.... More

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
4 March 2013

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. It is great to read that you enjoyed your recent stay with us. Especially our Front Desk Team will be pleased to learn about your kind words. We regret, that your expectations in regard to our restaurant couldn’t been met... More

Zurich, Switzerland
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Quiet & clean”
4 of 5 stars Reviewed 26 February 2013

I used this hotel for a business trip. The hotel is not new, but the rooms are clean. No Executive Lounge, but the Hilton at the river Rhein has also no lounge. It's a small hotel. Nice breakfast buffet. In 3 minutes walking distance from the place with the dom.

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
27 February 2013

Dear Guest, Please allow me to thank you for your most kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. However we are very sorry that not all of our facilities have been to your fullest satisfaction and I want to apologize for the inconvenience caused. Receiving feedback from our guests is one... More

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Great German efficiency”
4 of 5 stars Reviewed 25 February 2013

This is the second time I have stayed here and the service is always very good and efficient. The rooms are large and up to date. The wifi is not always very good but I usually only stay one night and it is fine for that. Its in a good location with most amenities close by. The breakfast is good... More

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
27 February 2013

Dear Guest, Thank you for your feedback on tripadvisor and for staying at Hilton Mainz City. It is great to read that you enjoyed your recent stay with us. We always strive to improve our service and therefore your comments are very much appreciated and we are looking forward to the opportunity of welcoming you again in the near future.... More

Wiesbaden, Germany
1 review
“Neither Hot nor Cold - The Hilton Mainz During Fashing Festival.”
3 of 5 stars Reviewed 15 February 2013

Surprisingly, the Hilton-name or association does not always equate to excellent service or quality of accommodations. Hotel staff seemed off-put by the number of luggage we had (9-pcs as we are a U.S. Government Permanent Change of Station family) and were reluctant to help us with luggage (they wouldn't help at all on check out). We initially booked for 30-days... More

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
20 February 2013

Dear Guest, Thank you for taking the time to express your thoughts and concerns with us and other travellers through tripadvisor.com. Please accept my sincerest apology for any inconvenience you experienced with our staff. I will address this matter with them to ensure similar incidents could be avoided. We take all reviews positive and negative very seriously, and your feedback... More

London
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
“Very good hotel”
5 of 5 stars Reviewed 28 December 2012

Pretty good size room with basic amenities as you can expect. Great location in Mainz. 10 min. walk from main train station, 5 min (or less) to the market and old city. There is a supermarket which opens till 22:00 in 5 min walking distance. There are many cafes and restaurants, bars around. Tram stop at Schiller Square is seconds... More

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
31 December 2012

Dear Guest, thank you very much for your stay in our HILTON Mainz City and for the great 5 stars review in Tripadvisor. I am delighted to see that you and your friends enjoyed your stay and I hope you had a great time in our region. The whole team of our HILTON Mainz City will be looking forward to... More

HI
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great hotel!!”
5 of 5 stars Reviewed 23 December 2012

Safe, great staff, beautiful and clean rooms, great amenities, English TV channels, and coffee/tea pot in the room. Really enjoyed the stay there. The location was a bit hard to find first, so get a good map.

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
24 December 2012

Dear Guest, Please allow me to thank you for your most kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. It was a pleasure to read your most kind words. We are very sorry that you had difficulties to find the hotel first, because we always strive to improve our service and therefore... More

Ottawa
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“great for frankfurt airport layover”
4 of 5 stars Reviewed 20 December 2012

this hotel is only a 10 min walk from the train station which takes you to frankfurt airport in 20 minutes. great location and interesting sites, excellent restaurants..Home of the gutenberg press and at this time of year the amazing christmas market

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HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
24 December 2012

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. It is a great pleasure for us to see that you were satisfied with our services as well as with the location of Hilton Mainz City. It is really near to Frankfurt Airport and easy to get there. The christmas... More

Harrisburg, Pennsylvania
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Outstanding Hotel”
5 of 5 stars Reviewed 11 December 2012

The Hilton Mainz City is an outstanding hotel. If it were possible I'd give it 6 stars. The rooms are excellent, impeccably clean and comfortable. The staff is outstanding and very accommodating. This is my third visit to this property and it will certainly not be my last. Congratulations Hilton Mainz City. You are nummer eins (number one) in my... More

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See 2 more reviews by Traveladdict037 for Mainz
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review
13 December 2012

Dear Guest, It was a pleasure to read your most kind feedback. Thank you very much for your words. Being called as your number one in Mainz is a great honor. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. With kind regards, Sascha von Zabern More

 
 
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Hilton Mainz City
4.0 of 5 stars 156 reviews
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Additional Information about Hilton Mainz City

Also Known As:
Hilton Mainz City Hotel Mainz
Hilton Mainz City Hotel
Hilton International Mainz
Hilton Mainz
Mainz Hilton
Address: Munsterstrasse 3, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Region: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotels in Mainz
#5 Family Hotels in Mainz
#6 Business Hotels in Mainz
Price Range: €€
Hotel Class:4 star (4*)
Reservation Options:
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Hilton Mainz City
Munsterstrasse 3
55116 Mainz, Rhineland-Palatinate
Germany
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